Learning Experience Consultant
TaskUs
Senior Learning Experience Consultant
TaskUs
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide thought leadership in the application of instructional design strategies and methodologies
- Scope, analyze, design, and evaluate learning programs with emphasis on scoping, analysis, design, and evaluation
- Collaborate across functional teams to identify learning needs and ensure alignment around key priorities and initiatives
- Keep track and report results of learning initiatives up to 90 days after implementation
- Conduct robust learning needs analysis: audience, context, content, and available performance analysis
- Gather data for analyses by working together with project members and other connected departments
- Determine required skills and competency levels for learners/participants and identify training objectives and performance targets
- Define instructional design strategy and evaluation strategy of the learning program
- Evaluate content developed by the team and ensure objectives target learning needs
- Post implementation, gather relevant data to evaluate effectiveness using Kirkpatrick’s model
- Create, track, and maintain project plans; manage projects by working closely with SMEs and project team members
- Provide instructional design services for Implementations, Project Management, Client Services, Consultancy, Product-Specifics Training, Operations Management, Quality, Organizational Development, and other support functions
- Collaborate with Multimedia, Content, and LMS Administration work streams to design, develop and implement self-paced and instructor-led training programs
- Scope/outlining training content and build training curriculum/lesson plans
- Write storyboards/scripts and design facilitator and participant guides for brick-and-mortar or virtual classrooms
- Facilitate Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions and provide feedback
- Create knowledge and skills assessments and evaluate learning effectiveness; conduct post mortem reviews and suggest improvements
- Develop advanced instructional media (guided simulations, interactive lessons, motion graphics, game-based courses) and utilize graphics, video, and authoring software
- Apply visual design principles, drive online learning adoption, and continuously update instructional design skills
- Lead small projects by initiating meetings, communicating risks and following up on deadlines
Requirements
- Bachelor’s degree in Instructional Design or closely related course, or equivalent experience
- A master's degree in Instructional Design, Distance Education or Educational Technology is a plus
- 5 or more years designing learner-centered training programs and developing related training materials
- 5 or more years conducting learning needs analyses to identify situations addressable by training solutions
- Working knowledge of adult learning, instructional design, and evaluation principles and practices
- Drafting measurable training goals and learning objectives (in all three learning domains)
- Developing appropriate learning assessment strategies and instruments
- Experience as an L&D program manager is a plus
- Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
- Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
- Experience with E-Learning design principles, practices, and platforms (LMS)
- Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions
- Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing
- Demonstrated ability to interact with peers, management and other departments in a professional manner
- Strong organizational and interpersonal management skills
- Ability to manage time effectively and efficiently
- Self-motivated and directed with keen attention to detail
