Senior Learning Experience Consultant
TaskUs
Learning Experience Consultant
TaskUs
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide instructional design services for Implementations, Project Management, Client Services, Consultancy, Product-Specifics Training (PST), Operations Management, Quality, Organizational Development, and other support functions
- Collaborate with Multimedia, Content, LMS Administration, and PST teams to design, develop and implement self-paced and instructor-led training programs
- Analyze learning needs through audience, context, content, and performance analyses and gather data with project members and connected departments
- Determine required skills and competency levels by collaborating with SMEs and stakeholders
- Identify training objectives, performance targets, and define instructional design strategy
- Scope and outline training content, duration, and method; build curriculum and lesson plans
- Write storyboards/scripts for eLearning and scripts for video/dialogue narration
- Design facilitator and participant guides for brick-and-mortar and virtual classrooms
- Facilitate Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions and provide feedback to participants
- Create knowledge and skills assessments and evaluate learning effectiveness using relevant data
- Conduct post-mortem reviews with project teams and recommend improvements to sustain performance
- Discover and implement techniques to drive online learning adoption and continuously improve instructional design skills
- Lead small projects by initiating meetings, communicating risks, and following up on deadlines
Requirements
- Bachelor’s degree or equivalent in Instructional Design or closely related course
- Master's degree in Instructional Design, Distance Education or Educational Technology is a plus
- 3-5 years designing learner-centered training programs and developing related training materials
- 3-5 years conducting learning needs analyses to identify situations addressable by training solutions
- Working knowledge of adult learning, instructional design, and evaluation principles and practices
- Drafting measurable training goals and learning objectives (in all three learning domains)
- Developing appropriate learning assessment strategies and instruments
- Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)
- Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline)
- Experience with E-Learning design principles, practices, and platforms (LMS)
- Demonstrated decision-making ability using logic to identify key facts and propose solutions
- Demonstrated clear and concise verbal and written communication skills
- Demonstrated ability to interact professionally with peers, management and other departments
- Strong organizational and interpersonal management skills
- Ability to manage time effectively and efficiently
- Self-motivated and directed with keen attention to detail
