USCIS

Senior Program Manager – Sales Enablement and Learning

USCIS

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Job Level

Senior

About the role

  • Serve as the dedicated Enablement Program Manager for SAEs & Alliances & Redistributors, designing and delivering enablement deliverables across Morningstar’s Data, Research, and Software capabilities.
  • Partner with Enablement, Instructional Designers, Product Enablement, and SMEs to develop and maintain training curriculum and determine fit for training modalities (live, self-guided/e-Learning, certifications, etc.).
  • Support onboarding programs including organizing onboarding plans, facilitating live sessions, and coordinating 30-60-90-day expectations with managers.
  • Deliver and facilitate training programs including onboarding, core curriculum, industry trends, client-facing skill workshops (negotiations, objection handling, value messaging), and internal technology training.
  • Strategically partner with SAE leaders, Product Marketing/Management, and other stakeholders to identify enablement needs, navigate prioritization, and manage stakeholder expectations and communications.
  • Define success metrics for enablement initiatives, analyze engagement, adoption and impact, and leverage data to refine strategies and improve effectiveness.
  • Project manage, organize, and deliver enablement programs, handling multiple projects and ensuring initiatives are delivered on time and within scope.
  • Act as a key stakeholder and engaging facilitator at events such as Sales Kick Offs, workshops, and certification programs.
  • Report to the Head of Sales Enablement & Learning and collaborate across the Business Development and Sales group to drive sales effectiveness and performance.

Requirements

  • Bachelor’s degree required.
  • 8+ years of experience in related skills including financial services, sales enablement, learning and development, coaching/employee development (previous customer success or sales preferred).
  • Sales experience preferred.
  • Demonstrated experience managing and facilitating/delivering content/curriculum in multiple modalities (live training, e-Learning, self-paced, stand and deliver, hybrid, etc.).
  • Proven ability delivering and facilitating training on content, training, process, and best practices to support teams.
  • Experience working with global teams, including training and learning adaptations for regional differences.
  • Flexibility to work different hours as needed to support Americas, EMEA, and APAC.
  • Ability to travel up to 10% both nationally and internationally.
  • Proven dynamic presentation and written communication skills.
  • Strong project management skills with demonstrated ability to manage multiple projects and priorities simultaneously.
  • Passion and commitment for adult learning best practices and techniques.
  • Intermediate skills with PowerPoint and broad understanding of Enablement tools including but not limited to: LMS (i.e., Cornerstone), Sales Enablement Platform software (i.e. Seismic), Gong, Spekit, LinkedIn Navigator.
  • Strong aptitude for collaborating and building relationships across complex organizations (including C-suite, SAE leaders, SAEs, marketing and product management).
  • Strong understanding of customer success principles and customer-centric mindset.