Senior Forward Deployed Product Manager
Sprinklr
AI Consultant – Agentic AI and Systems Integration
TaskUs
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Guide clients through end-to-end lifecycle of Agentic AI adoption: strategy, vendor/platform selection, deployment, integration, and maintenance
- Own configuration, conversational design, prompting, testing, deployment, and maintenance of AI agents across digital & voice channels
- Ensure AI agents integrate with existing enterprise/CX systems (workflows, CRM/PMS/telephony etc.)
- Assess client CX and operational workflows to identify use-cases for agentic AI, automation, and human-AI hybrid models
- Build AI strategy roadmaps including platform reselling/integration options, deployment timelines, value-case projections, and risk mitigation
- Design architecture for human-AI handoffs and hybrid models; define automation boundaries and oversight
- Facilitate workshops, technical deep-dives, and executive briefings to align stakeholders
- Drive change management: articulate vision, navigate operational/organizational impacts, upskill internal teams, manage stakeholder expectations
- Track, report, and optimize key success metrics (cost savings, accuracy, customer satisfaction, retention) and ensure ongoing governance and continuous improvement
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science or related field
- 3+ years consulting or client-facing systems integration experience (especially involving AI/automation platforms or CX technologies)
- Deep understanding of AI concepts & techniques
- Experience evaluating, selling, or integrating third-party platforms
- Strong skills in presentation delivery, modeling, reporting (spreadsheets, slides), able to build credible business cases and value-projections
- Excellent communication (verbal & written), ability to tailor technical messaging to different audiences (executives, technical leads, operations)
- Highly organized, detail-oriented, comfortable in fast-paced, ambiguous environments
- Preferred: Prior experience in reseller or systems integrator roles, or working with partner platforms in AI ecosystem
- Preferred: Background in complex customer operations, especially across both voice and digital channels
