Business Intelligence Analyst
LUXEHOUZE
SQL
Senior Specialist, Supply Operations
TaskRabbit
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $110,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Own and optimize the global registration and onboarding funnel for all supply (Helpers and Taskers), improving conversion, registrant experience, and supply quality while reducing application time and costs
- Establish and manage registrant requirements (market waitlisting/gating, document and information requirements), ensuring proper vetting and alignment with operational standards
- Leverage supply model to develop and execute supply acquisition strategies with BI, Marketing, Partnerships, Country Managers, and Metro Leads
- Partner with Fulfillment and Tasker Success teams to ensure independent contractors are available in the right place at the right time
- Lead and support BPO teams executing registration tasks (application vetting, document verification, onboarding communications), ensuring accuracy, quality, and throughput
- Collaborate with Product, Engineering, and CS to drive funnel improvements, automation, and scalable onboarding solutions
- Drive operational excellence by mapping complex processes, developing metrics, and implementing creative solutions to optimize or automate workflows
- Define and track KPIs for supply health, funnel performance, acquisition costs, and ROI; build dashboards to monitor supply needs and inform strategy across markets
- Support alignment across Taskrabbit and Dolly, ensuring consistent supply strategies and tailored market standards
- Lead and execute high-impact strategic initiatives, from experiments to program launches that drive top-of-funnel growth and reduce acquisition costs
Requirements
- Bachelor’s degree in Business, Economics, or a related field, or equivalent experience
- 5+ years of experience in Operations, Marketplace Operations, or similar fields
- Experience managing applicant flows, onboarding systems, and/or supply acquisition (multi-sided marketplace preferred)
- Experience working with ATS tools like Fountain
- Strong analytical skills; proficiency in GSuite, SQL, Looker/Sigma, and other data tools
- Ability to travel 5% of the time
- Strategic operator who can balance long-term vision with day-to-day detailed execution
- Problem solver who takes ownership to fix issues
- Data-driven and customer-obsessed with strong cross-functional collaboration skills
- Comfortable operating at a fast pace in an entrepreneurial environment
- Operational leader excited to scale complex marketplace businesses
- Bonus: Experience managing offshore/BPO teams
- Bonus: Experience with process automation
Benefits
- Employer-paid health insurance (for US based employees)
- 401k match with immediate vesting (for US based employees)
- Generous and flexible time off with 2 company-wide closure weeks
- Taskrabbit product stipends
- Wellness, productivity, and education stipends
- IKEA discounts
- Reproductive health support
- Hybrid work model with employees distributed across the US and EU
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operationsmarketplace operationsapplicant flow managementonboarding systemssupply acquisitionanalytical skillsdata-driven decision makingprocess automationKPI trackingdashboard building
Soft skills
strategic thinkingproblem solvingownershipcross-functional collaborationoperational leadershipadaptabilitycustomer obsessionexecutioncommunicationteam management
