TaskRabbit

Operations

• Own and optimize the global registration and onboarding funnel for all supply (Helpers and Taskers), improving conversion, registrant experience, and supply quality while reducing application time and costs
• Establish and manage registrant requirements (market waitlisting/gating, document and information requirements), ensuring proper vetting and alignment with operational standards
• Leverage supply model to develop and execute supply acquisition strategies with BI, Marketing, Partnerships, Country Managers, and Metro Leads
• Partner with Fulfillment and Tasker Success teams to ensure independent contractors are available in the right place at the right time
• Lead and support BPO teams executing registration tasks (application vetting, document verification, onboarding communications), ensuring accuracy, quality, and throughput
• Collaborate with Product, Engineering, and CS to drive funnel improvements, automation, and scalable onboarding solutions
• Drive operational excellence by mapping complex processes, developing metrics, and implementing creative solutions to optimize or automate workflows
• Define and track KPIs for supply health, funnel performance, acquisition costs, and ROI; build dashboards to monitor supply needs and inform strategy across markets
• Support alignment across Taskrabbit and Dolly, ensuring consistent supply strategies and tailored market standards
• Lead and execute high-impact strategic initiatives, from experiments to program launches that drive top-of-funnel growth and reduce acquisition costs

Senior Specialist, Supply Operations

Data Scientist

• Help drive business strategy forward through predictive insights and provide data-driven solutions
• Be a strategic thought partner with stakeholders from product, marketing, and operations to define and solve high-impact analytical problems
• Proactively perform analytical deep dives to identify strategic growth opportunities (customer/partner acquisition, retention, conversion)
• Collaborate with stakeholders to define and measure success metrics for new features and products
• Conduct advanced experimentation and causal inference to optimize product features and user experiences
• Foster a data-driven culture by advocating for best practices in data analysis and interpretation
• Work closely with cross-functional teams from product, engineering, marketing and operations to provide insights and solutions

Senior Data Scientist

Data Engineer

• Build, coach, and scale the Data Engineering and Analytics Engineering teams, fostering a culture of excellence, innovation, and accountability
• Set the vision, strategy, and standards for Taskrabbit's data platform; define and execute a strategic roadmap aligned with company objectives
• Design and build high-scale, reliable systems that ensure data accuracy, availability, and trustworthiness
• Implement best-in-class data warehousing practices and lead data model design and foundational improvements
• Manage data governance and create robust processes for data monitoring, alerting, and anomaly detection
• Champion and oversee the development of a semantic layer to enable self-service analytics and a single source of truth for key business metrics
• Define and manage SLAs for critical datasets and production processes; implement observability strategy including monitoring, alerting, and data quality checks
• Establish and enforce data lifecycle management policies, including retention and disposal procedures, and lead compliance initiatives in partnership with Information Security
• Implement a robust data quality framework to guarantee accurate, consistent, and reliable data for reporting and analysis
• Partner closely with Data Science, Machine Learning, Product, and Engineering to define roadmap and prioritize high-impact work
• Keep up with industry trends, identify new tools and methodologies, and drive innovation and modernization of the data platform

Director of Data Engineering

Product Manager

• Lead the definition, strategy, and execution of key merchandising features from concept to launch
• Drive the quality execution of key SEO features to enhance organic acquisition
• Collaborate extensively with Marketing, Globalization, and Biz Ops teams to align product efforts with business opportunities
• Drive rapid experimentation and A/B testing to validate hypotheses and optimize merchandising effectiveness
• Utilize product analytics to uncover insights, measure performance, and inform iterative improvements
• Champion user experience, ensuring merchandising flows are intuitive and align with best practices
• Own the business outcomes related to increasing intentful visitors and enabling growth capabilities
• Report to the Director of Product, Growth and focus on driving measurable outcomes related to high-priority OKRs and product strategy

Product Manager, Merchandising

SEO Marketing

• Design and implement scalable content workflows using custom GPTs and generative AI tools to drive content production and localization
• Define and execute a comprehensive content strategy for the Taskrabbit blog aligned with global SEO priorities and user intent
• Write, prompt/engineer, edit, publish, and optimize content across multiple web properties managing full lifecycle from research to post-launch iteration
• Facilitate and program-manage content reviews and translations for international markets
• Extend content strategies across international markets partnering with regional teams to ensure SEO value and local language relevance
• Collaborate with SEO and Product/Engineering teams to support technical SEO initiatives and roll out new content formats
• Develop strategies to optimize content for emerging generative search and evolving SERPs
• Analyze content performance and iterate to improve organic value and funnel conversion

SEO Content Specialist

• Lead the Booking Optimization Team focused on improving client booking flow and post-booking experience to increase revenue.
• Identify and deliver improvements to the client booking flow and post-booking experience to increase revenue.
• Collaborate with UX Research and Design to analyze user flows and identify areas for optimization.
• Conduct competitive research and UX teardowns to generate innovative booking flow ideas.
• Drive rapid experimentation and A/B testing to validate hypotheses and drive learning.
• Work closely with Data Science to analyze experiment results and determine next steps.
• Champion a culture of bold experimentation, risk-taking, and continuous learning within the team.
• Own the business outcomes related to bookings and revenue.
• Operate as an individual contributor reporting to the Director of Product, Growth and drive measurable outcomes related to high-priority OKRs and product strategy.

Senior Product Manager, Growth

Customer Support

• As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.
• Customer Obsessed: Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.
• Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.
• Insight/Metrics Driven: Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behaviour to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.
• Trusted Resource: Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
• Shifts offered for this position are CET.