Customer Support Advocate, Portuguese Speaking

TaskRabbit

Customer Support Advocate helping Taskrabbit users resolve service issues. Supporting a home-services marketplace through empathetic, data-informed customer interactions in Poland.

Posted 8/12/2026full-timeRemote • 🇵🇱 PolandJunior💰 PLN 82,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, problem-solving, and effective communication in both English and Portuguese. Capable of proactively identifying customer needs and implementing solutions to enhance satisfaction and experience.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And PortugueseExceptional Problem-Solving SkillsEmpathetic Communication SkillsDetail-Oriented Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong OwnershipDisciplined CuriosityEffective Written CommunicationEffective Verbal Communication

Tools & Technologies

Email InteractionsChat InteractionsMessaging InteractionsPhone Interactions

Certifications & Qualifications

Valid Document Authorizing Legal Work In Poland

Industry Keywords

Customer SatisfactionPositive Customer ExperienceCustomer Needs AssessmentProblem ResolutionPolish Immigration Regulations

About the role

Key responsibilities & impact

Prioritize and champion customer satisfaction through personalized and caring interactions
Recognize customer needs and concerns and contribute to a positive, inclusive environment
Balance urgency with genuine care in customer-centered decisions
Understand customer needs and preferences through direct interactions and feedback
Use feedback to improve customer satisfaction
Identify trends in customer inquiries and behavior to anticipate customer needs
Assess and adapt approaches to ensure a positive customer experience
Own customer concerns and apply disciplined curiosity
Identify and implement effective resolutions proactively
Serve as a trusted resource for customer satisfaction and problem resolution

Requirements

What you’ll need

Minimum of 1 year of experience in a customer service role
Fluency in English and Portuguese is required
Exceptional problem-solving skills for complex issues
Strong ownership and disciplined curiosity
Empathetic communication skills
Effective and rapid written and verbal communication
Detail-oriented mindset
Experience handling email, chat, messaging, and phone interactions
Valid document authorizing legal work in Poland
Compliance with current Polish immigration regulations and proof of work eligibility

Benefits

Comp & perks

Generous and flexible time off
2 company-wide closure weeks
Taskrabbit product stipends
Wellness stipends
Productivity stipends
Education stipends
IKEA discounts
Reproductive health support
Employer-paid health insurance and 401k match with immediate vesting for US-based employees (benefits vary by country of employment)