Growth Marketing Manager
Omada Health
Tableau
Partner Customer Success Manager
TASC
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $103,000 - $165,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudGrafanaTableau
About the role
- Be primary point for managing partner relationship
- Monitor Partner Performance and satisfaction
- Assist with strategic customer opportunities (new markets, new use cases, MA Influenced opportunities)
- Coordinate across Mastercard teams to optimize customer usage of MA Identity products within partner workflow
- Include broader account plan for end customers who have a CAM relationship
- Maintain and nurture a book of diverse Partners across the North America region
- Work closely with Partner Marketing to prepare for partner events, develop partner collateral/resources, and optimize partner portal
- Participate in partner customer summits, conference events and thought-leadership development
- Work closely with Partner Business development to ensure streamline transition from BD to partner management and facilitate speed to first revenue and scalability
- Collect repository of market data and insights relevant to the addressable market
- Navigate a global, matrixed organisation to be an internal advocate for your partner and support growth strategies of other Mastercard Customer Success teams
- Work cross-functionally with data science, product, sales and marketing teams to ensure the highest customer satisfaction and successful product implementation
- Grow and expand client relationships by regularly communicating and meeting in-person with these partners
- Identify areas of opportunity and/or concern based on usage patterns, data inputs, response time, and regular communication with partners
- Become a subject matter expert in identity verification and fraud prevention scenarios and methods
- Build competence with monitoring, troubleshooting and analytical tools (including Tableau and Grafana) to synthesize customer insights and support future growth
- Successfully drive contract renewals to expand the existing business with clients in both volume and revenue
- Create and present quarterly business reviews (QBRs) and interact with C-Suite
- Represent the voice of the customer to ensure client-minded products and services
- Participate in internal projects and initiatives to ensure best-in-class Identity Customer Success service
- Regular travel required
Requirements
- 5+ years' experience in B2B Customer Success or Account Management in a payments or ecommerce organisation
- Partner Management experience preferred
- Commercial acumen with experience negotiating deals of $250K+ annual revenue
- Experience communicating about API and SDK products with engineering, data science, project management, business, and C-level stakeholders
- Exceptional written, verbal communication, and presentation skills
- Excellent communication and interpersonal skills
- Ability to prioritize tasks effectively under limited supervision
- Exceptional attention to detail and passionate about advocating for Customer Success
- Comfort and experience managing legal processes including contract and DPA negotiation
- Fluency with the Microsoft Office Suite and Salesforce
- Tableau and Salesforce Service Cloud a plus
- Adaptability to expanding organization priorities, including learning to manage additional products
