Technical Support Analyst
Beyond
AWSAzureGoogle Cloud PlatformJavaScriptPythonSQL
Customer Technical Support Engineer
Hunters
full-time
Posted on:
Location: 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCyber SecurityGrafanaKubernetesPythonSQL
About the role
- Act as go-to expert resolving complex, all-tiers technical issues for enterprise clients
- Handle post-sale and pre-sale support cases
- Troubleshoot platform-level challenges in collaboration with R&D and Product teams
- Serve as trusted technical advisor and escalation point
- Write internal documentation and share best practices with global support team
- Provide clear, empathetic, and proactive communication with clients and manage SLAs
- Operate autonomously in a fast-paced startup environment and help shape support function
Requirements
- 5+ years in technical support (SaaS, cybersecurity, or enterprise software), with at least 2 years managing Tier-3
- Proven experience in B2B SaaS application support or similar customer-facing technical environment
- Proficiency in troubleshooting Web Application and Data pipeline
- Proficiency in troubleshooting data format issues
- Proficiency in troubleshooting API issues
- Proficiency in AWS S3 bucket management, event notifications, and experience with AWS CLI
- High-level experience in SQL
- Hands-on experience with Application Monitoring Tools (Grafana, Coralogix…)
- Hands-on Kubernetes troubleshooting (Lens)
- Good understanding of Python (bonus)
- Exceptional communication and client-facing skills in English
- Comfortable working independently in remote setups; fast and independent learner
- Strong problem-solving, multitasking, organizational, and prioritization skills
