Hunters

Customer Technical Support Engineer

Hunters

full-time

Posted on:

Origin:  • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

Tech Stack

AWSCyber SecurityGrafanaKubernetesPythonSQL

About the role

  • Act as go-to expert resolving complex, all-tiers technical issues for enterprise clients
  • Handle post-sale and pre-sale support cases
  • Troubleshoot platform-level challenges in collaboration with R&D and Product teams
  • Serve as trusted technical advisor and escalation point
  • Write internal documentation and share best practices with global support team
  • Provide clear, empathetic, and proactive communication with clients and manage SLAs
  • Operate autonomously in a fast-paced startup environment and help shape support function

Requirements

  • 5+ years in technical support (SaaS, cybersecurity, or enterprise software), with at least 2 years managing Tier-3
  • Proven experience in B2B SaaS application support or similar customer-facing technical environment
  • Proficiency in troubleshooting Web Application and Data pipeline
  • Proficiency in troubleshooting data format issues
  • Proficiency in troubleshooting API issues
  • Proficiency in AWS S3 bucket management, event notifications, and experience with AWS CLI
  • High-level experience in SQL
  • Hands-on experience with Application Monitoring Tools (Grafana, Coralogix…)
  • Hands-on Kubernetes troubleshooting (Lens)
  • Good understanding of Python (bonus)
  • Exceptional communication and client-facing skills in English
  • Comfortable working independently in remote setups; fast and independent learner
  • Strong problem-solving, multitasking, organizational, and prioritization skills