Hunters

Technical Account Manager

• Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success
• Build customer relationships & serve as technical lead on accounts
• Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan
• Manage implementation of technical solutions throughout customer lifecycle
• Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues
• Maintain documentation for specific customer solutions and implementations
• Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally
• Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts
• Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions