Hunters

Support Engineer

• Act as go-to expert resolving complex, all-tiers technical issues for enterprise clients
• Handle post-sale and pre-sale support cases
• Troubleshoot platform-level challenges in collaboration with R&D and Product teams
• Serve as trusted technical advisor and escalation point
• Write internal documentation and share best practices with global support team
• Provide clear, empathetic, and proactive communication with clients and manage SLAs
• Operate autonomously in a fast-paced startup environment and help shape support function

Customer Technical Support Engineer

Full-stack Engineer

• Collaborate with a senior Agile Scrum team to design, develop, and maintain large-scale, cloud-based data processing pipelines and backend components.
• Work with cutting-edge technologies including Spark, Kubernetes, AWS, and modern data lakes like Databricks and Snowflake.
• Design and implement scalable, cost-effective solutions that deliver high performance and are easy to maintain.
• Tackle complex, high-scale problems and drive performance optimization and cost-efficiency across the data pipeline.
• Partner with engineers across Hunters' R&D and Product teams to enhance our platform and provide capabilities for internal and external users to build data transformations and detection pipelines at scale.
• Build robust monitoring and observability solutions to ensure full visibility across all stages of data processing.
• Stay current with trends in big data processing and distributed computing.
• Contribute to code quality through regular reviews and adherence to best practices.

Customer Technical Support Engineer

Senior Software Engineer