Junior Integration Support Engineer
CoverGo | Insurtech
GraphQLJavaJavaScript.NETNode.js
Customer Support Analyst
TOMIA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSLinuxSQL
About the role
- Take full ownership of support tickets end-to-end
- Perform technical troubleshooting of application behaviour to client expectations
- Collaborate effectively across teams
- Communicate clearly with customers
- Contribute to continuous improvement
- Lead Deployment of software releases to customer environments
- Act as the primary customer liaison
Requirements
- Bachelor’s degree in computer science or related fields
- Proficiency in Spanish and English
- 5+ years of Customer Support Experience
- 2+ years of experience supporting Windows and/or Linux environments
- Up to 2 years of experience and strong understanding of SQL Server including complex queries, stored procedures, views, functions
- Experience with AWS is a plus
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL Servercomplex queriesstored proceduresviewsfunctionsWindows environmentsLinux environments
Soft skills
customer supportcommunicationcollaborationtechnical troubleshootingcontinuous improvementleadership
Certifications
Bachelor’s degree in computer science
