Support Engineer
ClearOps
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Junior
Tech Stack
React
About the role
- Provide technical customer support to our customers through our ticketing system
- Answer questions about the product and help with product configuration
- Monitor system and business alerts and react to them
- Solve known issues and perform workarounds
- Communicate with external data providers and connected external IT systems
- Handle bug reports and perform manual functional testing
- Maintain documentation
Requirements
- 1+ year of work experience directly serving customers (in any field)
- Basic tech knowledge, love for technology and technical mind
- Very good written and spoken English (C1)
- Attention to details
- Motivation to solve problems the best way – not just the fastest or easiest
- Hospitality and motivation to serve customers
- Ability to talk to non-tech people about tech stuff
- Ability to express own thoughts and effectively communicate in writing
- Nice to have: Knowledge of supply chain
- Nice to have: Knowledge of forecasting algorithms
- Nice to have: Knowledge of QA (manual)
Benefits
- Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
- Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
- Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
- TEAM: Joint team events, such as Culture Week.
- Workation: Combine vacation and work and work from wherever you want.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
manual functional testingproduct configurationproblem-solvingtechnical supportbug reportingsystem monitoringworkaroundsdocumentation
Soft skills
attention to detailcommunicationcustomer servicemotivationwritten communicationverbal communicationability to explain technical conceptshospitality