TOMIA

Customer Support

• Manage clearing roaming related transactions between Customers/Clearing houses
• Reconcile and validate TAP IN and TAP OUT files
• Ensure timely analysis and resolution of customer service tickets
• Maintain effective handling of DCH modules, Dual IMSI, and resolving failed files
• Perform regular clean-up of pending locations and folders
• Execute migration activities including Pre-OIR and Final OIR generation
• Monitor and resolve internal system alarms in line with KPI requirements
• Support User Acceptance Testing (UAT) for client requests
• Recycling of old data with proper Customer and TAM approvals
• Contribute to successful ISAE Type 1 and Type 2 audit compliance

Support Specialist

Full-stack Engineer

• Develop, implement and maintain all phases of the Software Development Life Cycle (SDLC) using Agile methodology.
• Work on issues raised in ReactJS, AngularJS based Frontend applications.
• Work on new feature requests in ReactJS, AngularJS based frontend applications.
• Setup and maintain Jenkins server, Dev environments used for testing and maintenance of applications.
• Ensure high quality of code and thoroughly test the feature for bugs and report any issues found to Team members or Engineering Manager.
• Generate appropriate unit test plans and assure quality of work.
• Provide support for all phases of testing such as System testing, and user acceptance testing.

Software Engineer

Production Engineer

• Handle complex support tickets requiring deep technical expertise
• Configure and manage SQL Server databases (SSMS, SQL Administration)
• Perform database maintenance, including log file management, index rebuilding, and health monitoring
• Implement best practices for database backup, recovery, and disaster recovery planning
• Analyse, prepare, and execute application patches and upgrades
• Troubleshoot issues related to third-party software upgrades
• Plan and execute data refreshes between different environments
• Lead customer communication and provide regular updates on issue resolution
• Diagnose and troubleshoot SQL Server, Windows, and database performance issues

Support Engineer

• Analyse and handle incidents discovered through monitoring or customer requests.
• Handle customer requests via Ticketing system or Email.
• Monitor Organisation Infrastructure and Applications via Monitoring Tools and Emails.
• First level support to customer requests and escalate alarms and issues on time.
• Report generation and updating to stakeholders.

Operations Support Engineer

Operations

• Analyse and handle the incidents discovered through monitoring or customer requests
• Handle customer concerns through tickets
• Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails
• Provide first level support to customer requests
• Acknowledge the requests
• Escalate alarms and issues on time
• Generate reports and update stakeholders of the organisation.

Support Specialist

Software Engineer

Production Engineer

Operations Support Engineer

Executive Operations SME