Tapestry

Manager

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Manages sales strategies, initiatives and growth across all categories
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals

Store Manager

Sales

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results while remaining aware of personal and store metrics
• Creates personal sales and clienteling strategies in partnership with management
• Represents Coach as a brand ambassador and demonstrates Selling and Service expectations
• Drives business through sales strategies and clienteling
• Creates positive impressions through attire consistent with Coach's Guide to Style
• Provides in-depth product knowledge and communicates pricing and promotional strategies
• Attends to the unique shopping needs of customers
• Builds lasting and loyal relationships with customers
• Maintains a calm and professional demeanor at all times

Sales Associate II

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Holds the management team accountable for personal productivity and management contribution
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

Assistant Store Manager

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
• Develops a clienteling strategy in partnership with the District Manager

Executive Assistant

• Maintain the VP’s appointment schedule
• Assist the VP with daily administrative duties and completes a broad variety of administrative tasks
• Works closely and effectively with the VP
• Serve as the primary contact for the company
• Manage sensitive matters with a high level of confidentiality and discretion
• Plan, coordinate, organize and help at various company meetings, events, and celebrations
• Lead the creation and compilation of Real Estate Site Tour packages

Designer

• Be the key interface with the licensee design teams to carryout seasonal design and brand direction
• Uphold design integrity and brand standards throughout the entire development process
• Research seasonal trends and keep up-to-date on market competition
• Support Design Director in creating seasonal trend inspiration presentations
• Responsible for department project management (timeline adherence, ensuring all licensees and product meet key milestones and final calendar dates)
• Manage preparation for design meetings; conduct follow-up
• Collaborate closely with the Art Department; provide Art Department with seasonal artwork needs and oversee to final pass-off to the licensees or factory
• Partner with licensees and merchandising teams throughout the design cycle
• Initiate cross-collaboration with in-house design teams (Handbags, RTW, Jewelry, Shoes, Home) to collect and share design assets and seasonal direction (designs, swatches, hardware) with licensees.
• Manage communication of internal design priorities and changes throughout season (at sketch review, proto review and market sample review) to direct team and the licensees.
• Initiate project requests and oversee to final approval (with art department, hardware, editorial, legal teams)
• Maintain seasonal boards and design libraries, by category.

Designer, Soft Accessories

• Responsible for upholding Coach’s Service and Selling Models
• Create positive first impressions and build ongoing customer relationships
• Drive business through sales strategies and clienteling
• Maintain the sales floor and backroom according to Coach standards
• Efficiently process customer transactions (purchases, returns, exchanges)
• Collaborate with the management team to achieve personal metrics

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Sensitive to customers’ needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Replenishes inventory on sales floor as needed
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations

• uphold Coach’s Service and Selling Models
• create a positive first impression and build on-going customer relationships through a personalized experience
• understand organizational objectives and make decisions that align with Company priorities
• create personal sales and clienteling strategies in partnership with the management team
• drive business through sales strategies, clienteling, and sourcing new customers
• provide in-depth product knowledge, including current pricing and promotional strategy
• maintain a clean and tidy selling floor
• complete daily operational tasks including maintaining store standards
• follow up with customers consistently to influence/close the sale

Sales Support Associate III

• Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met
• Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment
• Provide ongoing coaching and development to ensure high performance and engagement
• Review store environment and key business indicators within store to identify problems

Store Manager, Coffee Shop

• Deliver sales results through employee development and mentorship.
• Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times and achieve sales productivity management.
• Develop clienteling strategy; implement and monitor over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics.
• Act as brand ambassador in the market/mall to drive loyalty and business.
• Resolve customer issues in a timely manner while being solution-oriented and forward thinking.
• Develop team to build long-term relationships with customers to drive business.
• Ensure all daily tasks are completed without negatively impacting service of Coach standards.
• Build trusting relationships with peers and team; act as advocate for the Brand.
• Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for the continuous development in partnership with the Store Manager.
• Adhere to all retail policies and procedures including POS and Operations.

• Responsible for upholding Coach’s Service and Selling Models.
• Creates a positive first impression and builds ongoing customer relationships.
• Understands organizational objectives to align decisions with Company priorities.
• Takes ownership of personal survey results and plans for improvement.
• Represents Coach as a brand ambassador and demonstrates selling and service expectations.
• Provides in-depth product knowledge and communicates pricing and promotional strategies.
• Works with multiple customers simultaneously and attends to their unique shopping needs.
• Follows up with customers to influence/close sales.
• Maintains store operations, cash wrap, and visual merchandising standards.

• Receive and process incoming stock deliveries
• Communicate inventory discrepancies to Management
• Shift/organize product as sell through occurs and new inventory arrives
• Utilize the Order Management System (OMS): Locate stock for customer orders
• Utilize the OMS: Package and ship customer orders
• Help ensure and maintain adequate product supply levels by communicating needs to management

• understands organizational objectives and makes decisions that align with company priorities
• takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• creates personal sales and clienteling strategies in partnership with the management team
• drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
• provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• discusses product features and builds the sale by leveraging cross-selling skills and abilities
• attends to the unique and individual shopping needs of each customer
• works with multiple customers simultaneously and breaks away as appropriate
• follows up with customers consistently and genuinely to influence/close the sale

• servicing our customers and driving results
• uphold brand commitment
• create lasting impressions
• effective relationship building with customers