Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Drives business through sales strategies, clienteling, and sourcing new customers.
• Provides in-depth product knowledge to customers and communicates current pricing and promotional strategy.
• Attends to the unique and individual shopping needs of each customer.
• Maintains a clean and tidy selling floor at all times.
• Effectively processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers.

Sales Associate III

• Ensure all daily tasks are completed without negatively impacting service or Coach standards
• Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Understand organizational objectives and make decisions that align with Company priorities
• Represent Coach as a brand ambassador
• Build lasting and loyal relationships with customers

Manager

• Lead the store by maximizing store productivity and profitability through team building and staff development
• Ensure compliance with all Coach standards
• Provide feedback to the team to result in efficient and profitable stores
• Protect the Coach Service environment to enhance customer experience

Store Manager I – CE Trafford Centre

• Understand organizational objectives and make decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Create personal sales and clienteling strategies
• Understand changes in local market and support execution of local sales strategies
• Drive business through sales strategies, clienteling, and sourcing new customers
• Cross-sell and encourage beneficial product add-ons
• Attend to unique shopping needs of each customer
• Follow up with customers consistently to influence/close the sale
• Maintain a clean and tidy selling floor
• Ensure daily operational tasks are completed without negatively impacting service or Coach standards

Customer Support

• Leverage proficiency in retail to develop a clientele
• Model and lead the team in maximizing sales through proactive client outreach
• Build and maintain relationships with new and existing clients
• Maintain clientele and thank you note standards
• Demonstrate strong use of selling skills
• Achieve personal sales goals and educate the team on sales plans

Customer Experience Supervisor

• Contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training.
• Responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations.
• Represents Coach to the consumer, acts as an ambassador of the brand, and ensures customers' needs are consistently exceeded.
• Behaves like a brand ambassador and models sales behaviors taught in company sales training programs.
• Maintains high energy on the sales floor and consistently achieves sales goals.

Sales Associate I – CE UK Cannock

• Understand organizational objectives and make decisions that align with Company priorities.
• Take ownership and deliver results.
• Create personal sales and clienteling strategies.
• Represent Coach as a brand ambassador.
• Drive business through sales strategies and maintain ongoing productive relationships with customers.
• Provide in-depth product knowledge and communicate pricing and promotional strategy.
• Flex personal selling techniques to achieve personal metrics.

Sales Associate II

Human Resources

• Provide HR operations support for Supply Chain business
• Manage employee lifecycle from onboarding to offboarding
• Prepare and manage payroll and C&B operations
• Monitor compliance with labor laws and internal HR policies
• Support internal audits and HR projects

HR Operations – 12-month Temp

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Supports the execution of local sales strategies and tactics to drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Builds lasting and loyal relationships with customers.
• Maintains a clean and tidy selling floor at all times.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs.

• integral part of the store’s overall success and efficiency
• responsible for upholding Coach’s Service and Selling Models
• creating positive first impressions
• building ongoing customer relationships through personalized experiences
• understanding organizational objectives and making decisions that align with company priorities
• driving business through sales strategies and clienteling
• providing in-depth product knowledge including features and benefits
• maintaining a clean and tidy selling floor at all times
• completing daily operational tasks including maintaining store and visual merchandising to Coach standards

• Demonstrates a high level of business acumen; delivering sales results through employee development and mentorship.
• Embodies a strategic mindset to deliver operational efficiencies.
• Serves as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
• Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).

Assistant Store Manager I

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sets and communicates sales/productivity goals for the team in partnership with the Store Manager and/or District Manager, tracks store’s performance at all times and achieves sales through team
• Holds management team accountable for floor supervisor productivity, personal productivity and management contribution
• Actively aware of personal and store metrics and achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives.
• Supports the execution of local sales strategies and tactics
• Coaches team on how to incorporate trends into their selling experience with customers
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking

Compliance

• Assist the Sr. Manager of Global Trade Relations and Compliance in the successful execution and management of Tapestry’s First Sale for Export valuation program
• Manage country of origin matters around both origin determination and marking and provide guidance to internal company partners
• Assist Global Trade Services team with internal trade compliance activities
• Ensuring regulatory compliance in the areas of valuation, Free Trade Agreement/ Regional Trade Agreement programs
• Conduct research of customs and judicial rulings, laws and regulations related to trade compliance matters
• Assist in the development and maintenance of compliance programs, policies and training for internal stakeholders
• Monitor changes in trade legislation and tariff policy and assess impact on company operations

Analyst, Global Trade Compliance

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools