Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

Sales Associate III

Human Resources

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Drives business through sales strategies, clienteling, sourcing new customers
• Builds lasting and loyal relationships with customers
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Efficiently processes customer transactions: Purchase, Return, Exchange

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).

Sales, Visual Merchandising Lead Supervisor – Women's

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates positive impressions with customers
• Provides in-depth product knowledge and communicates pricing and promotional strategy
• Cross-sells and encourages product add-ons
• Works with multiple customers simultaneously
• Follows up with customers consistently to influence/close sales
• Maintains a clean and tidy selling floor
• Completes daily operational tasks without negatively impacting service or Coach standards

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model, and develop team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives, and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales.
• Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.
• Build credibility and trust with team and customers - serving as a personal fashion advisor to deliver business results.

Warehouse/Sales Supervisor – Women's

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Sensitive to customers’ needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Ensures all daily tasks are completed without negatively impacting service or Coach standards

PT Sales Associate

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Drives business through sales strategies, clienteling, and sourcing new customers.
• Provides in-depth product knowledge to customers and communicates current pricing and promotional strategy.
• Attends to the unique and individual shopping needs of each customer.
• Maintains a clean and tidy selling floor at all times.
• Effectively processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards
• Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Understand organizational objectives and make decisions that align with Company priorities
• Represent Coach as a brand ambassador
• Build lasting and loyal relationships with customers

Manager

• Lead the store by maximizing store productivity and profitability through team building and staff development
• Ensure compliance with all Coach standards
• Provide feedback to the team to result in efficient and profitable stores
• Protect the Coach Service environment to enhance customer experience

Store Manager I – CE Trafford Centre

• Understand organizational objectives and make decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Create personal sales and clienteling strategies
• Understand changes in local market and support execution of local sales strategies
• Drive business through sales strategies, clienteling, and sourcing new customers
• Cross-sell and encourage beneficial product add-ons
• Attend to unique shopping needs of each customer
• Follow up with customers consistently to influence/close the sale
• Maintain a clean and tidy selling floor
• Ensure daily operational tasks are completed without negatively impacting service or Coach standards

Customer Support

• Leverage proficiency in retail to develop a clientele
• Model and lead the team in maximizing sales through proactive client outreach
• Build and maintain relationships with new and existing clients
• Maintain clientele and thank you note standards
• Demonstrate strong use of selling skills
• Achieve personal sales goals and educate the team on sales plans

Customer Experience Supervisor

• Contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training.
• Responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations.
• Represents Coach to the consumer, acts as an ambassador of the brand, and ensures customers' needs are consistently exceeded.
• Behaves like a brand ambassador and models sales behaviors taught in company sales training programs.
• Maintains high energy on the sales floor and consistently achieves sales goals.

Sales Associate I – CE UK Cannock

• Understand organizational objectives and make decisions that align with Company priorities.
• Take ownership and deliver results.
• Create personal sales and clienteling strategies.
• Represent Coach as a brand ambassador.
• Drive business through sales strategies and maintain ongoing productive relationships with customers.
• Provide in-depth product knowledge and communicate pricing and promotional strategy.
• Flex personal selling techniques to achieve personal metrics.

Sales Associate II

• Provide HR operations support for Supply Chain business
• Manage employee lifecycle from onboarding to offboarding
• Prepare and manage payroll and C&B operations
• Monitor compliance with labor laws and internal HR policies
• Support internal audits and HR projects

HR Operations – 12-month Temp

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Supports the execution of local sales strategies and tactics to drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Builds lasting and loyal relationships with customers.
• Maintains a clean and tidy selling floor at all times.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.