Tapestry

Sales

• Understands organizational objectives and makes decisions that align with company priorities.
• Takes ownership and is committed to delivering results.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.

Sales Associate II

Manager

• Demonstrates a high level of business acumen; delivering sales results through employee development and mentorship.
• Embodies a strategic mindset to deliver operational efficiencies.
• Ensures Coach’s standards and competencies are top of mind.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager.

Assistant Store Manager

• Leads the store with the Store Manager by maximizing store productivity and profitability
• Shows leadership through role modeling Coach Service behaviors and Coach selling standards
• Demonstrates empowerment to solve customer problems and meet customers’ needs
• Inspires team to meet and exceed performance standards
• Assists in developing plans to address key business issues and utilizes plans to impact business
• Able to influence others to gain support to achieve goals and complete projects
• Demonstrates effective time management skills.

Assistant Store Manager I – CE UK Cheshire Oaks

• Give our guests the warmest welcome, always exuding confidence and proper etiquette
• Develop long-term relationships with our guests by asking interesting questions
• Suggest outreach events ideas
• Demonstrate ability to work as part of a team atmosphere
• Communicate the Kate Spade New York aesthetic and story tell
• Keep the stockroom and shop spotless

Senior Sales Associate

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
• Coaches team on how to incorporate trends into their selling experience with customers

Store Manager

Operations

• Lead the Operations & Logistics team, including one Sr. Analyst, to ensure that inventory needs (ie. allocation requirements, store safety stock levels) are properly communicated to the Finance, FC Ops, Store & Ecommerce Operations Teams.
• Partner with allocators and FC Ops to craft and manage weekly/monthly store shipment plans based on financial targets
• Model DC capacity and ensure strategies are put in place to support and optimize available storage and throughput capacity
• Communicate to cross-functional partners and field on product availability, transfers, consolidations and re-ticketing efforts
• Attend all weekly fulfillment calls & communicate back to the allocation team on key deliverables
• Execute bi-annual obsolescence reviews to manage and execute product end-of-life exit strategies in partnership with Legal, Coachtopia, Disposition, Reloved, Donations, and FC Ops teams
• Drive product lifecycle initiatives with BU partners and merchandising
• Drive initiatives to streamline processes and maintain & improve-upon existing reporting

Senior Manager, NA Inventory Operations – Logistics

Art Director

• Lead PDP content creation across product stills, on-model photography, and video, balancing speed, efficiency, and quality
• Direct on-set execution for photographers, stylists, and models to ensure consistent output and high-volume throughput
• Deliver clear, actionable feedback that motivates, inspires, and fosters a high-performance creative culture
• Redirect and refocus teams when necessary, diffusing tension and maintaining momentum
• Lead and elevate the model casting process with a refined eye for representation and keen understanding of on-set success factors; build and maintain long-term casting pipelines
• Build and maintain a best-in-class freelance talent pool across hair & makeup, photography, video, and styling with on-going cultivation of top-tier talent
• Manage 150+ daily asset reviews, maintaining accuracy and consistency while balancing on-set workload
• Collaborate with production and operations teams to optimize studio and post- production workflows
• Partner closely with the Senior Art Director to ensure creative output reflects brand vision while meeting studio KPIs and performance goals
• Assist creative lead with concept ideation and the pulling reference imagery for elevated fashion and still-life photography, and video content
• Effectively communicate vision and strategy to cross-functional teams and external partners
• Stay informed on PDP creative trends, innovation, and emerging technologies to evolve content standards.

Manager, Art Director

• Understands organizational objectives and aligns personal decisions with company priorities
• Takes ownership and is committed to delivering results
• Drives business through sales strategies and maintains productive customer relationships
• Provides in-depth product knowledge and communicates pricing strategies
• Attends to unique shopping needs of each customer and builds lasting relationships
• Completes daily operational tasks without negatively impacting service
• Maintains a clean and tidy sales floor while adhering to retail policies

Communications

• Create powerful executive communications and drive employee engagement for Kate Spade
• Collaborate on a variety of projects across Kate Spade and Tapestry
• Support the development of an internal communications strategy
• Develop content and messages for the Kate Spade CEO & Brand President
• Responsible for developing and executing communications strategies that engage employees
• Lead content development for a variety of events including leadership meetings, town halls, investor presentations, and global store leader conferences
• Develop communications strategies that position Kate Spade as a brand employees love to work for
• Partner with external communications team to strengthen Kate Spade’s brand and corporate reputation
• Partner with global stakeholders to ensure consistent and relevant communications
• Leverage data and insights to measure communications impact and adjust strategy

Manager, Internal Communications

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
• Develop team to build long-term relationships with customers to drive business
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Builds trusting relationships with peers and team; acts as advocate for the Brand
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager

Assistant Store Manager – Women's

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Discusses product features and builds the sale by leveraging cross-selling skills
• Flexes personal selling techniques to contribute to overall store financial results
• Fosters an environment of teamwork, trust and collaboration with internal and external customers

Sales Associate III

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with management team
• Understands changes in local market with potential impact on business performance
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Attends to the unique shopping needs of each customer
• Follows up with customers consistently and genuinely to influence/close the sale
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures

• Understand organizational objectives and make decisions that align with Company priorities.
• Take ownership and commit to delivering results while remaining actively aware of personal and store metrics.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers.
• Build lasting and loyal relationships with customers.
• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including maintaining store (sales floor and backroom) and visual merchandising to Coach standards consistently and in a timely manner.

• Understands organizational objectives and makes decisions that align with the Company priorities and values
• Creates personal sales and clienteling strategies in partnership with the management team
• Meets customer needs through solution-oriented and forward thinking
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Influences customers’ purchase decisions by balancing patience and assertiveness
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
• Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner