Vice President, Operations Account Management I
BNY
React
Sales Support Associate III
Tapestry
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
React
About the role
- Serve as integral part of store success and efficiency, upholding Coach brand commitment
- CASH WRAP: Greet customers, provide name, interact naturally, read cues, conduct email/name capture where permitted, maintain POS accuracy and cash wrap organization, suggest add-ons and sell gift cards, thank customers and create reason to return
- STOCKROOM/WAREHOUSE: Receive shipments and transfers, notify Store Management of arrivals, scan cartons/transfers and verify store information, communicate discrepancies, process shipments/transfers per Coach standards, organize and clean stock room daily, shift/organize product, manage stock levels/back-of-house and sales floor, prepare and conduct cycle counts, participate in physical inventory, maintain Loss Prevention standards
- SALES FLOOR: Analyze sales floor for replenishment needs, replenish assigned zones, react to sell-through and execute visual merchandising, support sales floor activities, communicate product price/features/color/stock availability to customers, respond to customer requests and partner with sales team or Store Management when needed, maintain housekeeping standards
- Represent Coach brand appropriately and leave lasting impressions on customers
Requirements
- 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment
- Possesses current knowledge of fashion trends and competition in the marketplace
- High school diploma or equivalent; college degree preferred
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
- Ability to utilize walkie talkie and understand/read price and product release sheets
- Ability to execute at a fast pace and communicate effectively with customers and team
- Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
- Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds
- Ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays (including high retail traffic days)
- Competencies: Drive For Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on The Fly; Perseverance; Dealing with Ambiguity
