Clinical Partner, Medical Assistant
HarmonyCares
Lead Customer Training Partner
Chorus Innovations
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $115,000 per year
Job Level
Senior
Tech Stack
React
About the role
- Design and deliver user training programs (live, virtual, and self-paced) tailored to diverse roles and skill levels.
- Create scalable training resources, including onboarding guides, curricula, knowledge base articles, job aids, and quick reference guides.
- Provide go-live support and reinforcement training to ensure sustained adoption and effective use of Chorus tools.
- Establish training standards, templates, and frameworks that will form the foundation of a scalable training function.
- Partner with Product, Delivery, Clinical Solutions, and Partner Success to align training with product workflows and releases.
- Collect and analyze feedback to continuously improve training effectiveness and user adoption.
- Track and report on training participation, satisfaction, and outcomes to demonstrate impact.
- Manage your own workload and priorities as a self-directed training lead, while identifying needs for future team expansion.
Requirements
- 5+ years of demonstrated success in training design and delivery, preferably in healthcare or technology environments.
- Strong facilitation and presentation skills, with ability to make complex workflows simple and engaging.
- Proven ability to build training documentation, curricula, and scalable resources from scratch.
- Comfortable working independently to create and lead a new function.
- Excellent interpersonal and communication skills with diverse audiences.
- Experience aligning training with product releases and customer workflows.
- Organized, adaptable, and able to manage competing priorities in a fast-paced environment.
