Chorus Innovations

Lead Customer Training Partner

Chorus Innovations

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $105,000 - $115,000 per year

Job Level

Senior

Tech Stack

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About the role

  • Design and deliver user training programs (live, virtual, and self-paced) tailored to diverse roles and skill levels.
  • Create scalable training resources, including onboarding guides, curricula, knowledge base articles, job aids, and quick reference guides.
  • Provide go-live support and reinforcement training to ensure sustained adoption and effective use of Chorus tools.
  • Establish training standards, templates, and frameworks that will form the foundation of a scalable training function.
  • Partner with Product, Delivery, Clinical Solutions, and Partner Success to align training with product workflows and releases.
  • Collect and analyze feedback to continuously improve training effectiveness and user adoption.
  • Track and report on training participation, satisfaction, and outcomes to demonstrate impact.
  • Manage your own workload and priorities as a self-directed training lead, while identifying needs for future team expansion.

Requirements

  • 5+ years of demonstrated success in training design and delivery, preferably in healthcare or technology environments.
  • Strong facilitation and presentation skills, with ability to make complex workflows simple and engaging.
  • Proven ability to build training documentation, curricula, and scalable resources from scratch.
  • Comfortable working independently to create and lead a new function.
  • Excellent interpersonal and communication skills with diverse audiences.
  • Experience aligning training with product releases and customer workflows.
  • Organized, adaptable, and able to manage competing priorities in a fast-paced environment.