Affiliate Manager

• Oversee the fitter certification process and quality of our patient care in the field
• Coordinate and report out to the Regional Care Manager on activities to align and streamlined certification process and fitter readiness as the regional demand for service grows
• Assess forecasting of cases and inventory needs for the APS team
• Collaborate with the Training Department on field-based content requests and deliverables
• Utilize metrics for continuous improvement on service and the fit and train processes
• Manage and document in Salesforce our multi-step fitter certification process
• Monitor and report on profit and loss costs for dispatching and fitter activities for Kestra Team Members, fitters, and other local agencies used for fittings
• Work with operations and IT to drive improvements to our A-Z software platform from a fitter and dispatching perspective
• Partner with legal and regulatory departments regarding contracting and training processes
• Partner with headquarters for new fitters on completed contracts and other paperwork requirements
• Lead the qualification and interview process for contracted fitters
• Assist with escalated inventory requests and tracking for contracted fitters and agencies
• Manage communication, agendas, and logistics support for field-based training events to the fitting teams
• *Adhere to Pledge of Confidentiality*

Regional Care Partner

Partner

Administrative Partner

Senior Lead, Customer Partner – Manufacturing & Energy Portfolio

Strategic Treasury Partner

Managing Partner, State & Local Government