Chorus Innovations

Manager

• Lead end-to-end execution for complex healthcare and public health software implementations, ensuring outcomes are achieved on time, on budget, and aligned to business objectives.
• Establish data-driven governance practices—defining and tracking delivery metrics tied to OKRs, financial targets, timelines, and client success, while monitoring progress through dashboards, risk logs, and status reports to enable transparency and proactive decision-making.
• Analyze project performance to identify trends, surface insights, and drive continuous improvement and operational excellence across the delivery portfolio.
• Align and activate the right mix of design, engineering, product, data, and clinical contributors at the right stages of delivery.
• Partner with Product Managers and Engineering to validate feasibility of scoped work and clarify requirements before build.
• Facilitate structured handoffs of key artifacts—e.g., onboarding docs, project briefs, Figma designs, and data specs.
• Serve as the operational point of contact for client-facing updates, decisions, and risk mitigation.
• Manage client-specific backlogs - translating scoped work into logical, sequenced efforts with clear dependencies as needed.
• Ensure tickets meet the definition of ready and support refinement to maintain a healthy backlog.
• Drive UAT planning, go-live preparation, and hypercare execution across implementation projects.
• Implement analytics tracking plans, QA standards, and operational checklists to ensure launch quality.
• Contribute to and evolve delivery playbooks, templates, and standards to increase efficiency and consistency across projects.

Senior Delivery Manager

Product Manager

• Define and lead product strategy across Chorus’s platform
• Establish frameworks for roadmap development and prioritization
• Build executive visibility into roadmap priorities
• Lead, mentor, and develop the Product Management team

VP of Product Management

Product Designer

• Define and drive the product design vision for high-impact initiatives, ensuring alignment with user needs and company goals.
• Set the standard for design quality through hands-on contributions, including user flows, interaction models, wireframes, and visually compelling mockups.
• Build strong, trust-based relationships with product managers, engineers, researchers, and stakeholders.
• Inspire and mentor designers, fostering an environment of learning and creative exploration.
• Advocate for user-centered design thinking and the role of design in achieving business outcomes.
• Communicate compelling narratives that articulate the rationale behind design decisions, inspire stakeholders, and align cross-functional teams.

Principal Product Designer – Contract-to-Hire

User Researcher

• Lead research on the most important product strategy, adoption, and growth questions tied to the forward-looking R&D priorities
• Use current customers, prospective customers, and target market end users to validate roadmap bets, pressure-test concepts, and improve operational confidence
• Identify the workflows, product gaps, and adoption barriers most likely to impact product-market fit, expansion potential, and long-term product value
• Build and lead customer advisory boards and other lightweight advisory forums to keep Chorus close to strategic customers and inform roadmap, adoption, and expansion decisions over time
• Translate research findings into clear recommendations that shape roadmap priorities, product direction, feature improvements, expansion opportunities, and go-to-market readiness
• Build and strengthen research operations, including lightweight processes, tooling, repositories, participant sourcing approaches, and insight-sharing practices
• Create the guidance, training, and guardrails that enable a continuous discovery culture for other teams
• Build and maintain a searchable research knowledge base that makes past insights, patterns, and evidence easier for teams to find, reuse, and apply in future product, delivery, and GTM decisions

Senior Delivery Manager

VP of Product Management

Principal Product Designer – Contract-to-Hire

Senior UX Researcher