BNY

Vice President, Operations Account Management I

BNY

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

Lead

Tech Stack

React

About the role

  • Assist in the integration of new client operations after the on-boarding process is complete and act as main point of escalation internally and externally
  • Implement new policies and procedures
  • Responsible for yearly performance reviews and career development of direct reports.
  • Conduct Quarterly on Ones with direct reports
  • Become the central escalation point regarding issue and error resolution
  • Maintain strong and professional working relationships both inside and outside the firm
  • Oversee and enforce established procedures and controls
  • Responsible for communicating up the organization any issues or exposure
  • Provide detailed support to clients and internal management around operational procedures and best practices
  • Continually seek out opportunities/ways to work smarter, faster, better and to create efficiencies in the daily workflows.
  • Support and Lead Team
  • Responsible for conducting monthly/adhoc team meetings as necessary.

Requirements

  • Bachelor’s degree or the equivalent combination of education and experience is required.
  • Minimum of 7-10 year(s) Operations experience (examples: processing, reconciliation, trading, corporate actions, opening new accounts)
  • 2-3 years of experience in leadership role and managing staff
  • Focus on the highest level of customer service to the company’s clients.
  • Knowledge of the Retail Managed Accounts information/data flow
  • Knowledge of Institutional information/data flow a plus
  • Experience working under tight timelines, producing accurate results, and mitigating risks
  • Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality
  • Strong analytical, research, and problem solving skills as well as attention to detail
  • Team player with a positive attitude who can effectively train and supervise others
  • Self starter attitude
  • Ability to organize, manage data, prioritize tasks and work in a deadline oriented environment
  • Ability to learn and adapt in a growing and changing environment
  • Demonstrate aptitude in troubleshooting and complex problem solving
  • Excellent computer skills
  • Strong verbal and written communication skills with internal and external contacts.
  • Ability to multitask in a fast paced environment and react to change positively.
  • Attention to detail and highly organized with excellent follow-up abilities.
  • Experience working with Fixed Income and multi-currency securities is a plus
  • Ability to multitask in a fast paced environment and react to change positively.