Head of Customer Success
Front
Maven
Job Level
SeniorLead
Tech Stack
Maven
About the role
- Lead and enhance trading operations for Coach EMEAI markets across all channels, with a focus on pricing strategy, analysis, and execution
- Identify and drive regional merchandising opportunities across brick & mortar and ecommerce channels
- Shape and execute a robust regional pricing strategy; collaborate with local Buying, Wholesale, Global Pricing and Planning teams
- Lead annual pricing reviews and maintain regional pricing structures and premium grids across categories
- Drive the promotional and event calendar with Area/Regional Managers, Ecommerce, and Marketplace teams
- Partner with Buying Managers to support forecasting, planning, assortment and investment strategy
- Own pricing processes, pricing audits, and ensure accurate pricing across systems and timely communication
- Collaborate with Visual Merchandising to develop and maintain a signage library supporting pricing and brand messaging
- Analyse store-level and customer data to optimise assortment, inventory, pricing and promotions to meet sales and margin targets
- Work with Allocation and Inventory Management to optimise inventory at store and regional levels and capitalise on trading opportunities
- Support financial planning and contribute to weekly, monthly, and long-range planning with merchandising insights
- Act as central point of contact for promotional strategy and cadence and liaise with Outlet partners
- Remain agile to shifts in the trading environment and recommend strategic adjustments to drive profitable market share growth
- Contribute to trading and planning meetings and foster strong cross-functional regional and global relationships
- Report to the Buying Director and partner closely with Buying Managers and regional teams
Requirements
- 8+ years’ experience in Merchandising, Planning, and Analytics within fast-paced retail environments
- Proven multi-category expertise; experience in handbags and accessories is highly desirable
- Strong numerical and analytical capabilities, with solid financial acumen and a clear understanding of key commercial drivers
- Proficient in Excel
- Working knowledge of Cora, MicroStrategy, SAP, and price elasticity tools
- Demonstrated ability to influence and collaborate effectively across a wide range of stakeholders
- Deep understanding of the fashion and accessories market, ideally within the luxury segment
- Experience working within a global brand and supporting European markets
- Strategic thinker with a customer-centric mindset, using market and industry insights to inform decisions
- Data-driven and solution-oriented, with the ability to translate priorities into focused team action
- Skilled at building strong regional & global partnerships and engaging effectively with diverse teams at all levels
