Account Manager
Talkspace
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention.
- Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs.
- Regularly engage with clients to understand their evolving business needs and mental health goals.
- Drive account growth by identifying upsell and cross-sell opportunities for additional services and products.
- Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion.
- Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services.
- Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully.
- Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.
- Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings.
- Maintain detailed records of client interactions, engagement metrics, and progress using CRM software.
- Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success.
- Report on account performance and provide actionable insights to senior leadership.
Requirements
- 3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts.
- Experience in SaaS, B2B, or mental health-related industries is highly preferred.
- Proven track record of managing and growing enterprise-level client relationships.
- Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
- Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
- Strategic thinking with the ability to identify opportunities for growth within existing accounts.
- Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
- Results-oriented with a passion for delivering value to clients and driving business growth.
- Proactive, self-motivated, and able to work independently in a fast-paced environment.
- Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for employees.
Benefits
- Comprehensive Medical, Dental and Vision plans coverage since day one
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient successsalesproject managementdata-driven decision-makingupsellingcross-sellingcustomer retentioncontract renewalclient engagement
Soft skills
communicationinterpersonal skillsstrategic thinkingorganizational skillsrelationship buildingproactiveself-motivatedempatheticcustomer-focusedresults-oriented