Talkspace

Director

• Analyze how providers appear across payer directories and third-party platforms (e.g., insurance directories, marketplaces)
• Optimize provider profiles to improve ranking and discoverability based on key filters like insurance, specialty, and location
• Ensure critical fields- such as specialty, taxonomy, availability, panel status, telehealth, and languages- are complete and optimized
• Identify and resolve gaps that may negatively impact provider visibility or search performance
• Evaluate factors that influence provider ranking (e.g., data completeness, recency, engagement signals)
• Partner with internal teams to prioritize updates that improve relevance and positioning in search results
• Support testing and iteration of changes to improve match quality and patient conversion
• Monitor performance trends and adjust optimization strategies accordingly
• Audit provider data across systems including NPI, CAQH, payer feeds, and internal databases
• Improve data accuracy, consistency, and standardization across platforms
• Collaborate with Credentialing, Provider Operations, and Engineering to resolve discrepancies and streamline updates
• Support ongoing improvements to provider data workflows and governance
• Track and report on key metrics such as provider visibility, search ranking, profile completeness, and conversion
• Build dashboards or reports to monitor directory performance and optimization impact
• Identify trends and recommend actionable improvements to enhance provider discoverability
• Stay current on best practices across payer and marketplace directories

Provider Directory Optimization Specialist

Product Manager

• Define and execute the product vision and roadmap for provider directory data and ranking systems.
• Drive initiatives that improve provider discoverability, match quality, and conversion across the user journey.
• Partner with Data Engineering, Data Science, and Clinical/Operations teams to align product strategy with business and care outcomes.
• Own the design and optimization of ranking logic for provider directories.
• Identify and prioritize the provider attributes (e.g., licensure, specialty, availability, outcomes, engagement signals) that most influence relevance scoring.
• Continuously test and improve ranking algorithms using experimentation frameworks and user behavior data.
• Lead product requirements for provider data ingestion, normalization, and exchange using standards such as FHIR (R4).
• Collaborate with engineering to ensure accurate mapping of provider attributes across internal systems and external partners.
• Define strategies to improve data quality, completeness, and timeliness across integrations.
• Translate complex technical systems (ETL pipelines, data models, APIs) into clear product requirements.
• Identify gaps in provider data quality and interoperability workflows.
• Drive adoption of best practices in data governance, and schema design.
• Establish metrics and dashboards to monitor provider search performance and directory accuracy.

Senior Product Manager, Provider Data – Directory Ranking

Marketing

• Assist in the creation of designs for social media, landing pages, email campaigns, print materials, and more
• Create and build upon primary design principles (typography, layout, information architecture, and visual hierarchy), while improving existing conventions such as frameworks, design systems, guidelines, and templates
• Articulate and present creative concepts clearly and concisely
• Ensure all creative follows branding guidelines
• Partner and collaborate across creative projects with both internal and external stakeholders
• Support the team with various administrative and organizational tasks as needed
• Assist in research and implementation of AI-related tools

Marketing Design Intern

Customer Support

• Use internal knowledge materials and resources to quickly and accurately answer client inquiries, related to benefits coverage and service experience issues (ie. coverage eligibility, billing, refunds, clinical complaints, service interruptions, etc.).
• Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported.
• Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace.
• Educate clients on self-service resources available to them through our platform.
• Follow up with clients when necessary to ensure resolution and satisfaction.
• Identify client contact reason trends and roll up potential issues that may be interrupting service for client to leadership daily, as needed.
• Keep up with business updates to ensure the assistance provided to clients is accurate.
• Ability to meet productivity and quality benchmarks set by leadership.
• Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge base, correspondence templates).
• Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving employee productivity and job satisfaction.
• Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled.
• Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed.
• Performs other related duties as assigned.

Senior Client Support Representative

Product Designer

• Own the end-to-end member onboarding experience, from sign-up through the first session, balancing immediate iterative improvements with a solid long-term vision. This includes user research, ideation, wireframing, prototyping, and high-fidelity visual design.
• Improve activation and early engagement by identifying drop-off points, designing solutions, and iterating quickly through A/B tests and rapid experiments.
• Design personalized experiences by leveraging AI to understand and adapt to client needs, preferences, and constraints.
• Make data-driven decisions by working directly with data science and product partners to analyze user behavior data, interpret A/B test results, and translate insights into actionable design improvements.
• Collaborate with cross-functional teams, partnering with product to define problems and achieve business outcomes, with marketing to align on messaging and goals, and with engineering to ensure feasibility and high-quality implementation of designs.
• Contribute to our design system to ensure consistency and efficiency.

Senior Product Designer, Growth

Manager

• Serve as the primary point of contact for patients enrolled in the Collaborative Care program.
• Support the mental and physical health of patients on an assigned caseload, coordinating closely with the patient’s medical provider and, when appropriate, other mental health professionals.
• Participate in regular caseload consultations with the Psychiatric Consultant and communicate resulting treatment recommendations to the patient’s medical provider.
• Screen and assess patients for common mental health and substance use disorders using standardized tools, and facilitate patient engagement and follow-up care.
• Provide education to patients on common mental health and substance use disorders, including available treatment options.
• Deliver brief, evidence-based behavioral interventions such as behavioral activation, problem-solving treatment, motivational interviewing, and other appropriate therapies.
• Track treatment response, monitor changes in clinical symptoms, and identify any treatment side effects or complications.
• Support psychotropic medication management prescribed by medical providers, focusing on adherence, effectiveness, and side-effect monitoring.
• Track patient follow-up and monitor clinical outcomes.
• Document patient progress and treatment recommendations in the EHR and other required systems, ensuring information is shared with medical providers, the Psychiatric Consultant, and other treating professionals.
• Adjust treatment plans for patients who are not improving as expected in consultation with the medical provider and Psychiatric Consultant, including referral to more intensive or specialized care when needed.
• Facilitate referrals to evidence-based psychosocial treatments and other clinically indicated services outside the organization.
• Develop relapse prevention and self-management plans for patients who have achieved their treatment goals and are preparing to be discharged from the caseload.

Behavioral Health Care Manager

• Provide clinical leadership, supervision, and operational oversight for a team of Behavioral Health Care Managers
• Balance direct patient care, quality assurance, and cross-functional collaboration
• Support onboarding and training of new Behavioral Health Care Managers
• Monitor team performance against key CoCM metrics
• Ensure team adherence to CoCM clinical workflows, documentation standards, and best practices
• Identify trends, risks and opportunities for improvement across the patient population
• Maintain a patient caseload, as needed, to support team coverage and model fidelity
• Support mental and physical health of patients on an assigned caseload
• Participate in regularly scheduled caseload consultation with the Psychiatric Consultant
• Screen and assess patients for common mental health and substance abuse disorders
• Provide education about common mental health and substance abuse disorders
• Track treatment response and monitor patients for changes in clinical symptoms
• Adjust treatment plans for patients who are not improving as expected
• Facilitate referrals to evidence-based psychosocial treatments