Talkspace

Product Designer

• Own the end-to-end member onboarding experience, from sign-up through the first session, balancing immediate iterative improvements with a solid long-term vision. This includes user research, ideation, wireframing, prototyping, and high-fidelity visual design.
• Improve activation and early engagement by identifying drop-off points, designing solutions, and iterating quickly through A/B tests and rapid experiments.
• Design personalized experiences by leveraging AI to understand and adapt to client needs, preferences, and constraints.
• Make data-driven decisions by working directly with data science and product partners to analyze user behavior data, interpret A/B test results, and translate insights into actionable design improvements.
• Collaborate with cross-functional teams, partnering with product to define problems and achieve business outcomes, with marketing to align on messaging and goals, and with engineering to ensure feasibility and high-quality implementation of designs.
• Contribute to our design system to ensure consistency and efficiency.

Senior Product Designer, Growth

Manager

• Serve as the primary point of contact for patients enrolled in the Collaborative Care program.
• Support the mental and physical health of patients on an assigned caseload, coordinating closely with the patient’s medical provider and, when appropriate, other mental health professionals.
• Participate in regular caseload consultations with the Psychiatric Consultant and communicate resulting treatment recommendations to the patient’s medical provider.
• Screen and assess patients for common mental health and substance use disorders using standardized tools, and facilitate patient engagement and follow-up care.
• Provide education to patients on common mental health and substance use disorders, including available treatment options.
• Deliver brief, evidence-based behavioral interventions such as behavioral activation, problem-solving treatment, motivational interviewing, and other appropriate therapies.
• Track treatment response, monitor changes in clinical symptoms, and identify any treatment side effects or complications.
• Support psychotropic medication management prescribed by medical providers, focusing on adherence, effectiveness, and side-effect monitoring.
• Track patient follow-up and monitor clinical outcomes.
• Document patient progress and treatment recommendations in the EHR and other required systems, ensuring information is shared with medical providers, the Psychiatric Consultant, and other treating professionals.
• Adjust treatment plans for patients who are not improving as expected in consultation with the medical provider and Psychiatric Consultant, including referral to more intensive or specialized care when needed.
• Facilitate referrals to evidence-based psychosocial treatments and other clinically indicated services outside the organization.
• Develop relapse prevention and self-management plans for patients who have achieved their treatment goals and are preparing to be discharged from the caseload.

Behavioral Health Care Manager

• Provide clinical leadership, supervision, and operational oversight for a team of Behavioral Health Care Managers
• Balance direct patient care, quality assurance, and cross-functional collaboration
• Support onboarding and training of new Behavioral Health Care Managers
• Monitor team performance against key CoCM metrics
• Ensure team adherence to CoCM clinical workflows, documentation standards, and best practices
• Identify trends, risks and opportunities for improvement across the patient population
• Maintain a patient caseload, as needed, to support team coverage and model fidelity
• Support mental and physical health of patients on an assigned caseload
• Participate in regularly scheduled caseload consultation with the Psychiatric Consultant
• Screen and assess patients for common mental health and substance abuse disorders
• Provide education about common mental health and substance abuse disorders
• Track treatment response and monitor patients for changes in clinical symptoms
• Adjust treatment plans for patients who are not improving as expected
• Facilitate referrals to evidence-based psychosocial treatments

Lead Behavioral Health Care Manager

Claims Specialist

• Use internal knowledge materials + resources to educate Talkspace clients on our billing and claims procedures, and quickly and accurately respond to escalated service-related billing inquiries from existing members, including but not limited to questions related to enrollment errors, refund requests, claims adjustments, superbill requests, etc.
• Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported.
• Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace, ie.
• Charge disputes
• Medical records request for billing records
• Billing affidavits (written and verbal)
• Conduct outbound calls to payors, obtain member EAP authorization, and discuss claim submissions on a case by case basis.
• Draft and provide superbills to clients when requested, as needed.
• Serve as company claims SME and collaborate with internal stakeholders on billing and claims-related ad hoc projects, as assigned.
• Work closely with our Client Support team, providing status updates on known payer issues and assisting with client escalations, as needed.
• Provide white glove service to all our members, infusing empathy and kindness in all replies, and following up with clients when necessary to ensure resolution.
• Keep up with business updates to ensure the assistance provided is accurate and up to date.
• Identify client contact reason trends and roll up any potential issues affecting a specific segment of clients to leadership daily, as needed.
• Contribute to the improvement of our department by suggesting updates to departmental knowledge materials + resources (internal knowledge base, correspondence templates).
• Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving productivity, job satisfaction, and our client experience.
• Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed.
• Attend all department meetings (ie. coaching sessions, recurring 1:1s, ongoing training lessons), as scheduled.
• Maintain regular communication with your Supervisor and team, daily.
• Performs other related duties as assigned.

Billing and Claims Associate

Product Manager

• Own the strategy and roadmap for member onboarding, from sign-up through first session—aligning near-term execution with a durable long-term vision.
• Improve activation and early engagement by identifying drop-off points, designing interventions, and iterating quickly through A/B tests and rapid experiments.
• Create integrated experiences with trusted partners to increase referrals & reduce barriers to care
• Build personalized experiences: leverage AI to understand & adapt to client needs, preferences, and constraints
• Own growth instrumentation: define key events, measurement and analytics to provide actionable insights on member behavior.
• Partner with Engineering, Design, and Data Science to ship onboarding flows that reduce friction and improve therapeutic success—balancing quality, speed, and scalability.

Senior Product Manager, Growth

Customer Support

• Use internal knowledge materials and resources to quickly and accurately answer client inquiries, related to benefits coverage and service experience issues (ie. coverage eligibility, billing, refunds, clinical complaints, service interruptions, etc.).
• Resolve complex and/or escalated inquiries that require investigation and a high degree of empathy, ensuring every interaction with Talkspace leaves our clients feeling cared for, understood and supported.
• Participate in non-inbound volume related department operations speciality projects aimed to further support our clients in their full journey at Talkspace.
• Educate clients on self-service resources available to them through our platform.
• Follow up with clients when necessary to ensure resolution and satisfaction.
• Identify client contact reason trends and roll up potential issues that may be interrupting service for client to leadership daily, as needed.
• Keep up with business updates to ensure the assistance provided to clients is accurate.
• Ability to meet productivity and quality benchmarks set by leadership.
• Contribute to the improvement of our department by suggesting updates to departmental knowledge resources (internal knowledge base, correspondence templates).
• Recommend changes to existing support processes and/or implementation of new standard processes aimed at improving employee productivity and job satisfaction.
• Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled.
• Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed.
• Performs other related duties as assigned.

Senior Client Support Representative, Spanish Speaking

Business Development Rep

• Responsible for expanding work with life sciences partners
• Identify and shape partnership opportunities