Talkspace

SDET

• Develop and maintain automated test scripts for web apps, mobile apps, APIs, and LLM-driven features.
• Build and improve automation frameworks for testing agentic and multi-step workflows.
• Update automated scripts based on evolving requirements, prompts, tools, and system behaviors.
• Debug and troubleshoot automation issues to ensure stability and reliability.
• Execute manual test cases to validate new features and identify defects.
• Conduct exploratory testing to uncover unexpected behaviors, including AI-specific issues.
• Create and maintain detailed test plans and test cases.
• Document and track defects using standard tools and processes.
• Develop evaluation harnesses for LLM outputs, including structured output validation and model regression testing.
• Collaborate with engineering and data science to validate safety layers and fallback mechanisms.
• Identify gaps in test coverage for agentic workflows and propose improvements.
• Work closely with engineers, QA peers, and product managers to design effective test strategies.
• Communicate issues clearly and contribute to release readiness processes.
• Participate in continuous improvement efforts to increase QA efficiency.

QA Automation Engineer, AI Systems, Web Apps

Business Development Rep

• Drive lead generation efforts to support overall sales objectives.
• Develop and execute inbound and outbound prospecting strategies targeting health plans and regional payers.
• Build and maintain a pipeline of qualified payer partnership opportunities.
• Initiate and lead targeted outreach to prospective clients through personalized email campaigns, strategic phone calls, and effective social selling techniques.
• Conduct in-depth research to identify and analyze the unique needs and challenges of prospective payers, market trends, competitive landscapes, and stakeholder structures to inform outreach strategies and engagement plans.
• Facilitate discovery meetings between prospective payer partners and internal stakeholders.
• Maintain accountability for closing smaller deals in addition to supporting broader sales initiatives.
• Partner closely across the Payer organization to maintain strong payer engagement and identify opportunities for account expansion or deeper collaboration.
• Assist in preparing materials, tracking engagement activity, and coordinating next steps for payer-facing meetings and initiatives.
• Consistently surpass pipeline targets and quotas through proactive strategies and a focus on results-driven performance.

Business Development Representative – Payer

Sales

• Champion immediate foundational wins: closing several high-value flagship enterprise buyers.
• Develop and execute a scalable go-to-market and partnership strategy for emerging AI-enabled behavioral health solutions.
• Identify, prioritize, and penetrate key market segments and partnership channels, including enterprise and strategic partnership opportunities.
• Build and own a targeted pipeline of prospective enterprise customers, strategic partners, brokers, consultants, and channel relationships.
• Drive prospect opportunities through the full sales lifecycle, from initial outreach and positioning through negotiation and close.
• Create and refine repeatable sales playbooks, messaging, outreach strategies, and commercialization frameworks for new product offerings.
• Develop compelling presentations, decks, proposals, and partnership materials tailored to executive and enterprise stakeholders.
• Represent Talkspace and its products in a professional and compelling manner aligned with company branding and messaging.

Head of Commercial Sales

Product Manager

• Own the strategy and roadmap for member onboarding, from sign-up through first session—aligning near-term execution with a durable long-term vision.
• Improve activation and early engagement by identifying drop-off points, designing interventions, and iterating quickly through A/B tests and rapid experiments.
• Create integrated experiences with trusted partners to increase referrals & reduce barriers to care
• Build personalized experiences: leverage AI to understand & adapt to client needs, preferences, and constraints
• Own growth instrumentation: define key events, measurement and analytics to provide actionable insights on member behavior.
• Partner with Engineering, Design, and Data Science to ship onboarding flows that reduce friction and improve therapeutic success—balancing quality, speed, and scalability.

Senior Product Manager – Growth

Program Manager

• Deliver one monthly coaching optimization plan outlining prioritized actions to improve member experience and program performance.
• Conduct quarterly review and refresh of coaching curriculum, session content, and member journey touchpoints.
• Identify operational gaps and implement approved process improvements to enhance participation and experience.
• Onboard and train new coaches.
• Deliver one monthly coach training session focused on facilitation skills, behavior change strategies, and member engagement best practices.
• Conduct quarterly quality assurance reviews, calibration sessions, and coaching observations to support consistent service delivery.
• Provide ongoing performance feedback and coaching support to health coaches as needed.
• Provide back-up health coaching coverage, as needed, during planned coach absences or unplanned staffing gaps.
• Conduct monthly review of onboarding, attendance, no show, and re-engagement trends using available operational data.
• Develop and maintain member retention playbooks for no-shows, disengagement, and continued coaching participation.
• Provide recommendations to improve coaching access, scheduling experience, and long-term engagement.

Health Coaching Program Manager

Auditor

• Conduct detailed audits of compliance concerns including medical records to ensure accuracy in coding and billing practices.
• Review documentation to identify and correct coding and billing errors, ensuring compliance with medical necessity and regulatory guidelines.
• Log and track audit results and documentation workflows.
• Analyze trends and discrepancies in coding and billing practices, providing actionable insights and recommendations for improvement.
• Collaborate with internal teams to improve documentation standards and ensure compliance with relevant regulations.
• Independently organize and prioritize audit tasks to meet deadlines, adjusting priorities as necessary.
• Participate in process improvement initiatives, team meetings, and department projects to enhance audit workflows and overall efficiency.
• Maintain up-to-date knowledge of medical coding standards, HIPAA regulations, and compliance requirements.
• Provide recommendations to management on improving coding accuracy, documentation standards, and operational processes.
• Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, escalation to the compliance officer.
• Cross functionally collaborate with department heads and build strong communication lines to maintain engagement with process implementation.
• Partner closely with Health Information Management and Quality Management teams to aid in audit efficiency and effectiveness, including the collection and delivery of information.
• Assist the Chief Compliance Officer, Risk with the development of the annual audit program.

QA Automation Engineer, AI Systems, Web Apps

Business Development Representative – Payer

Head of Commercial Sales

Senior Product Manager – Growth

Health Coaching Program Manager

Compliance Auditor