Tahto

Call Center Representative

• Inspirational Leadership: Supervise operators, ensuring clear information and efficient interactions with customers.
• Team Management: Guide and support the team, ensuring efficiency and quality in customer service.
• Updates and Innovation: Keep the team informed about new products, services and offers, and maintain systems and controls.
• Monitoring and Continuous Improvement: Conduct monitoring, manage performance development and analyze results to promote continuous improvement.
• Tailored Solutions: Identify and resolve systemic issues and widespread failures, delivering innovative solutions.
• Results and Performance: Ensure achievement of established targets by monitoring productivity, quality, and performance indicators.
• People Supervision: Ensure optimal working conditions and foster a collaborative environment.
• Collaboration and Strategy: Participate in results meetings with Coordinators and Managers, contributing to improvement strategies.

Call Center Supervisor – Night Shift

Analyst

• Issuance of Purchase Requisitions, Purchase Orders and Registration Sheets in SAP.
• Monitoring and analysis of Purchase Orders, ensuring compliance with contracts and internal policies.
• Review and validation of Invoices, ensuring adherence to orders and contractual clauses.
• Handling medium- and high-complexity requests, including higher-value orders.
• Proficiency in managing and controlling contract balances and terms, performing:
• Calculation of remaining balance;
• Monitoring of contract consumption;
• Projection of balance sufficiency until the end of the contract term;
• Identification of the need for contract amendments (value and/or term).
• Resolving inconsistencies between orders, contracts and invoices.
• Liaising with internal departments and suppliers to align information.
• Supporting the preparation of departmental controls and reports.

Analyst II — Contract Management BPO

• Develop systems using low-code platforms, with support in JavaScript, C#, Java, .NET Framework, Webservices and ASP.NET, aiming to automate and optimize tasks that are currently performed manually and are time-consuming;
• Work on the development, maintenance and troubleshooting of web systems and low-code solutions, supporting the systems used within the organization and developed by the team;
• Monitor the web systems and low-code platform environments, ensuring full operation, availability and performance of the systems;
• Apply development best practices and governance in low-code environments, focused on the continuous improvement of the developed systems;
• Deploy new low-code projects and automations to meet the organization's strategy and needs;
• Perform other related duties with a focus on automation, operational efficiency and agile development.

Systems Development Analyst II – Staff

• Develop systems using low-code platforms, with support in JavaScript, C#, Java, .NET Framework, Webservices and ASP.NET, aiming to automate and optimize activities that are currently performed manually and that require long execution times;
• Work on the development, maintenance and troubleshooting of Web systems and low-code solutions, supporting the systems used within the organization and developed by the team;
• Monitor the Web systems and low-code platform environments, ensuring full operation, availability and performance of the systems;
• Apply development best practices and governance in low-code environments, with a focus on continuous improvement of the developed systems;
• Deploy new low-code projects and automations, meeting the organization’s strategy and needs;
• Perform other related activities associated with the role, focusing on automation, operational efficiency and agile development.

Systems Development Analyst II

• Act as liaison with departments requesting Purchase Requisitions (PRs) and supplier payments
• Support the coordination of supplier payment activities
• Enter payments into the integrated system and monitor the processing of supplier invoices/payments
• Control due dates for supplier invoices and payments in the integrated systems, track payment execution, payment clearance, and manage payment receipts within the integrated system
• Perform other related duties

Contracts and Payments Analyst II

Project Manager

• Acompanhar o andamento dos projetos sob a ótica de prazo, escopo, custo, riscos e qualidade;
• Apoiar gerentes de projetos na utilização da metodologia, templates e ferramentas oficiais do PMO;
• Monitorar cronogramas, marcos, dependências e entregáveis;
• Apoiar a gestão de riscos, issues e planos de ação;
• Apoiar a implementação, manutenção e evolução da metodologia de gestão de projetos (ágil, tradicional ou híbrida);
• Garantir a correta aplicação de padrões, políticas e rituais de governança;
• Apoiar processos de priorização, balanceamento e acompanhamento do portfólio de projetos;
• Atuar como ponto de apoio na disseminação de boas práticas de gestão de projetos.

Analista de Projetos II

• Monitor project progress from the perspective of schedule, scope, cost, risks, and quality;
• Support project managers in using the PMO's official methodology, templates, and tools;
• Monitor schedules, milestones, dependencies, and deliverables;
• Assist in risk management, issue tracking, and action plans;
• Support the implementation, maintenance, and evolution of the project management methodology (agile, traditional, or hybrid);
• Ensure correct application of governance standards, policies, and rituals;
• Support prioritization, balancing, and monitoring processes for the project portfolio;
• Act as a support point for promoting and disseminating project management best practices.

Project Analyst II

General Counsel

• Draft, review and analyze contracts and their respective amendments executed by the company, assessing clauses from a business perspective, including legal risks, obligations and guarantees.
• Support the commercial and procurement teams in proposal analysis and contract structuring, collaborating throughout the negotiation process.
• Provide preventive legal support to internal departments by responding to inquiries, preparing legal opinions and providing technical guidance.
• Monitor and interpret legislative changes relevant to the company's activities, especially in Commercial, Corporate, Civil, Economic/Antitrust, Tax and Criminal Law, assessing impacts and risks.
• Contribute to the review and update of contract templates, as well as to the standardization of clauses and best practices.
• Work closely with other areas of the company to ensure proper formalization and execution of contracts.
• Perform other duties related to the role in accordance with education, experience and leadership guidance.

Attorney II

Attorney

• We are Tahto, a company with a new business mindset that uses technology not only to create customer service solutions but to keep people at the center of everything we do.
• We are more than 12,000 employees across four Brazilian states, representing diverse backgrounds, cultures, races, and genders — all valued for their personal stories.
• We are looking for talents to help us lead in transforming people's lives through technology and innovation, always with tact, empathy, and quality.
• Tahto supports employee potential through internal opportunity programs aimed at professional growth and development.
• If you are driven by challenges and new achievements, bring your human warmth and imaginative attitude and join us to write a new chapter together.
• Tahto is technology, human warmth, and creativity. Tahto is us! #soutahto

Junior Payments Management Analyst - Legal BPO

Backend Engineer

• Generate, standardize, publish and periodically analyze indicators, reports (tactical/macro-management and micro-management views), studies and presentations specific to the businesses under your responsibility, both internally and for the Client, supporting operations in managing their business to improve performance;
• Create new reports and optimize existing ones using SAS Base, SAS Guide, SAS Visual Analytics, Teradata SQL, SSIS/ETL and Microsoft Excel, standardizing data management and information publishing. Increase the speed of information generation, reduce generation errors, and thus free up more time to support operations in managing their business;
• Create and maintain the company Data Warehouse (DW) so all management areas can use information in an optimized way;
• Produce operational micro-management reports, tactical reports and managerial dashboards for company business management;
• Interact with IT, Database and Server teams to report inconsistencies in accessed databases and servers, in order to maintain reliable sources that can be used to generate information supporting company management;
• Build diagnostics regarding management and operational indicators and share them with operations managers to propose actions that will increase efficiency and productivity to meet budgeted objectives, supporting operations in managing their business to improve performance;
• Analyze and monitor business-related indicators to support the management of company operations;
• Prepare ad-hoc studies and data cross-checks to support decision-making, supporting operations in managing their business to improve performance;
• Manage, control and calculate the results of the operation's Incentive system (Variable Compensation and Campaigns) under your responsibility according to established policies and following the incentive criteria to improve operational productivity, respecting and controlling the budget and encouraging the operation to improve individual performance of its Supervisors and Operators;
• Provide support in project implementations;
• Work with greater autonomy;
• Perform other duties related to the role.