Tahto

Analyst

• Define strategies, seeking best practices and solutions to optimize the performance of your area and teams;
• Provide recommendations and support decision-making aligned with business strategy and value generation for the company;
• Analyze and monitor deep-dive KPI analyses and their financial impacts;
• Ensure and periodically validate results through KPI analyses;
• Produce analytical KPIs and dashboards tracking Resolution and Operational Efficiency KPIs;
• Design and monitor a tracking model for critical KPIs;
• Provide inputs for PDCA and COPC cycles for critical KPIs;
• Execute and present Sprint outcomes to managers;
• Propose data cross-references to generate analytical insights in critical cases;
• Locate company information sources for cross-analysis and business insights (propose new analyses);
• Support the implementation of new projects in line with the organization's strategy and needs;
• Analyze and evaluate operational queries regarding procedural doubts, seeking answers;
• Assess, together with your manager, the technical feasibility of implementing requested new features and services, verifying implementation viability;
• Ensure your team has full knowledge of work tools and systems;
• Ensure SLA compliance for quality actions, applying consequence balancing;
• Perform other duties related to the role.

Senior Performance Analyst

• Analysis of property documents and land registry records;
• Technical support in public expropriation processes;
• Processing the removal of restrictions and other encumbrances on the property title;
• Actions to incorporate assets into the company's holdings;
• Preparation of clarifications and statements for registry procedures;
• Follow-up and raising of queries with land registry offices;
• Legal and administrative measures for property regularization;
• Perform other duties related to the role.

Mid-level Contracts and Payments Analyst

Financial Planning and Analysis

• Produzir relatórios de resultados para análises da cia de margem, receita, custos e despesas.
• Desenvolver estudos de viabilidade econômica para projetos, investimentos e iniciativas estratégicas COM FOCO EM PERFORMANCE.
• Apoiar a construção e consolidação da Produção Diária Financeira (receita) e demais reportes executivos (PCH).
• Elaborar apresentações executivas para Diretoria e Presidência.
• Identificar riscos e oportunidades relacionados à performance financeira das operações.
• Atuar em parceria com Operações, Planejamento, MIS, Controladoria, Comercial e áreas de apoio.
• Forte interface com as áreas operacionais e de planejamento para conectar desempenho operacional e resultado performance financeiro.
• Executar outras atividades correlatas à função, sempre com foco em resultados e melhoria contínua.

Especialista em Performance Financeira e Planejamento Corporativo – Staff

Customer Support

• Conduct calibrations of required skills, ensuring alignment of evaluation criteria among supervisors.
• Support operations by ensuring alignment of information and processes to promote end-customer satisfaction.
• Perform monitoring of requests at headquarters, assisting in and identifying gaps in processes or deviations in performance indicators.
• Contact customers by phone and email to close the customer loop.
• Complete spreadsheets and reports, ensuring measured data is submitted for report compilation.
• Flag changes/corrections/additions to procedures to improve service-related processes and standardize information.
• Develop materials for monthly results presentations, presenting managers with process and people-related opportunities identified during the month.
• Perform other activities related to the role.

Customer Experience Monitor

• Perform monthly revenue calculations according to contracts and established business rules with clients;
• Validate and consolidate operational information for billing composition;
• Perform reconciliation and calculation of financial measurements related to service delivery;
• Analyze and validate calculations of hours worked, headcount (HC), positions of attendance (PA), calls handled, tickets processed and other operational indicators used for billing;
• Prepare calculation workpapers and financial statements to support collections;
• Ensure correct application of contractual assumptions, SLAs, adjustments, volumetrics and billing criteria;
• Participate in the invoice approval process with clients, conducting alignments, clarifications and resolution of discrepancies;
• Manage different billing models, including charges by HC, PA, productivity, calls, tickets, productive hours, recurring services and specific demands;
• Support operational and commercial teams in the financial interpretation of contracts;
• Develop and automate management controls, reports and financial monitoring databases;
• Perform critical revenue analyses, billing variances and financial impact assessments;
• Monitor financial and operational indicators related to revenue;
• Participate in monthly closings and provide support for internal and external audits;
• Ensure document organization and traceability of information used in billing.

Senior Performance Analyst

Mid-level Contracts and Payments Analyst

Especialista em Performance Financeira e Planejamento Corporativo – Staff

Customer Experience Monitor

Junior Financial Analyst