Tahto

Call Center Representative

• Inspirational Leadership: Supervise agents, ensuring clear information and efficient customer interactions.
• Team Management: Guide and support the team to ensure efficiency and quality in service delivery.
• Updates and Innovation: Keep the team informed about new products, services and offers, and update systems and controls.
• Monitoring and Continuous Improvement: Conduct quality monitoring, manage performance development and analyze results to promote continuous improvement.
• Differentiated Solutions: Identify and resolve systemic issues and large-scale failures, providing innovative solutions.
• Results and Performance: Ensure achievement of established targets by monitoring productivity, quality and performance indicators.
• People Supervision: Ensure optimal working conditions and foster a collaborative environment.
• Collaboration and Strategy: Participate in results meetings with Coordinators and Managers, contributing to improvement strategies.

Call Center Supervisor