FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management methodologies, including PMP and Agile, while effectively leading teams to deliver strategic projects on time. Proficient in monitoring KPIs, managing risks, and ensuring compliance with company standards.
Highest-signal resume keywords
PMP Project ManagementAgile MethodologyKPI AnalysisTeam ManagementProject Delivery Control
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRisk ManagementPerformance ImprovementFinancial AssessmentSLA ManagementSix Sigma MethodologyPDCA Management ModelRequirements GatheringContinuous ImprovementStakeholder Communication
Soft Skills
Organizational SkillsPlanning SkillsTime-Management SkillsRelationship BuildingEffective Communication
Tools & Technologies
Microsoft Office SuiteMS ProjectClickUpMondayAsanaTrello
Industry Keywords
Call Center ManagementProject Management MethodologiesInnovation ManagementQuality ControlOutsourcing Processes
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Manage and lead the team of specialists in strategic projects and innovation, including planning, execution, monitoring, and coordinating internal and external teams to ensure on-time project delivery.
- Tactical management of risks and issues faced by the team.
- Control project and post-implementation business and quality KPIs, ensuring scope fulfillment by evaluating project results.
- Communicate clearly and effectively with all stakeholders involved in the project.
- Develop solutions for continuous performance improvements, including identifying new technologies and innovations.
- Ensure compliance with company standards and criteria.
- Knowledge of PMP Project Management and training in agile methodology, in addition to team management skills.
- Gather requirements, identify activities, escalate risks, and build effective relationships with departments and stakeholders.
- Conduct debriefs, capture lessons learned, and propose improvements for the benefit of the client.
- Control project delivery and quality.
- Monitor financials, assess costs, and report contributions relevant to the business.
- Perform other activities related to the role.
- Knowledge and use of AI.
Requirements
What you’ll need- Degree in Business Administration, Engineering, Technology, or a related field.
- Proven experience in project management within a call center or similar sectors.
- Knowledge of project management methodologies such as PMBOK or Agile.
- Excellent organizational, planning, and time-management skills.
- Familiarity with relevant technological tools such as ClickUp, Monday, Asana, or Trello.
- Advanced knowledge of Microsoft Office suite.
- Intermediate knowledge of MS Project.
- Intermediate knowledge of outsourcing processes for call center service providers.
- Intermediate knowledge of the PDCA management model.
- Intermediate knowledge of Six Sigma methodology.
- Intermediate ability to establish strategies and guidelines.
- Advanced knowledge/experience with SLAs.
- Advanced knowledge of PMP/Project Management.
- Advanced experience with agile methodologies.
- Advanced ability to create, analyze, and interpret KPIs.
Benefits
Comp & perks- Childcare allowance per child up to 5 years old.
- Allowance for special-needs children – no age limit.
- Health and dental insurance.
- Life insurance.
- Transportation allowance.
- Food and/or meal allowance.
- PPR - Results Participation Program (performance-based bonus).
- Wellhub (wellness platform).
- Partnerships with various companies (educational institutions, language schools, and others).