Senior Performance Analyst

Tahto

Senior Analyst at Tahto responsible for performance management and KPI analysis. Collaborating with teams to implement effective strategies and drive results.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Define strategies, seeking best practices and solutions to optimize the performance of your area and teams;
Provide recommendations and support decision-making aligned with business strategy and value generation for the company;
Analyze and monitor deep-dive KPI analyses and their financial impacts;
Ensure and periodically validate results through KPI analyses;
Produce analytical KPIs and dashboards tracking Resolution and Operational Efficiency KPIs;
Design and monitor a tracking model for critical KPIs;
Provide inputs for PDCA and COPC cycles for critical KPIs;
Execute and present Sprint outcomes to managers;
Propose data cross-references to generate analytical insights in critical cases;
Locate company information sources for cross-analysis and business insights (propose new analyses);
Support the implementation of new projects in line with the organization's strategy and needs;
Analyze and evaluate operational queries regarding procedural doubts, seeking answers;
Assess, together with your manager, the technical feasibility of implementing requested new features and services, verifying implementation viability;
Ensure your team has full knowledge of work tools and systems;
Ensure SLA compliance for quality actions, applying consequence balancing;
Perform other duties related to the role.

Requirements

What you’ll need

Bachelor's degree required;
Experience with SLAs preferred;
Advanced knowledge of Microsoft Office preferred;
Advanced knowledge of Microsoft Power BI preferred;
Advanced knowledge of outsourced service processes in call center companies preferred;
Intermediate knowledge in setting strategies and guidelines preferred;
Intermediate knowledge in delegating and managing conflicts preferred;
Advanced knowledge of People Management preferred;
Advanced knowledge in KPI analysis and interpretation and their financial impacts preferred;
Intermediate knowledge of PDCA and COPC management models preferred;
Basic experience with standards and certifications preferred.

Benefits

Comp & perks

Childcare allowance for children up to 5 years old;
Allowance for dependents with special needs - no age limit;
Health and dental insurance;
Life insurance;
Transportation allowance;
Meal and/or food allowance;
PPR - Profit Sharing / Results Participation Program;
Wellhub (wellness platform);
Partnerships with various companies (education institutions, language schools, and others)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

KPI AnalysisData AnalysisOperational EfficiencyFinancial Impact AnalysisDashboard ProductionStrategy DevelopmentConflict ManagementOutsourced Service ProcessesProject ImplementationAnalytical Insights Generation

Soft Skills

Decision-MakingTeam ManagementConflict ResolutionCommunicationCollaboration