System C

Backend Engineer

• Designing, developing, and maintaining software within the CIS Oncology (ChemoCare) product suite
• Owning complex features or technical areas through design, implementation, and handover into testing and release
• Making technical decisions and escalating risks or trade-offs where needed.
• Contributing to the technical direction of the ChemoCare product suite, balancing near term delivery with longer term maintainability
• Working closely with the QA team to support effective testing, defect resolution, and overall product quality
• Ensuring code is clear, maintainable, and appropriately tested, in line with agreed development standards
• Reviewing code written by others and providing practical, constructive feedback
• Supporting and mentoring less experienced developers as part of normal team working
• Providing 3rd line support (as part of a shared team responsibility) for the ChemoCare product, including investigation and resolution of complex defects where required

Senior Developer, JavaScript, ASP.NET MVC

Software Engineer

• Design, develop, and maintain software within the CIS Oncology (ChemoCare) product suite.
• Own complex features or technical areas from design through implementation, testing, and release.
• Make informed technical decisions, escalating risks or trade offs when appropriate.
• Contribute to the technical direction of the product, balancing near term delivery with long term maintainability.
• Work closely with QA colleagues to support effective testing, defect resolution, and overall product quality.
• Write clear, maintainable, and well tested code in line with agreed development standards.
• Review code written by others and provide practical, constructive feedback.
• Support and mentor less experienced developers as part of day to day team working.
• Provide shared third line support, investigating and resolving complex production issues when required.

Senior Developer, C#, React Native

Communications

• Maintaining a regular customer communications programme that supports engagement and retention across the customer lifecycle.
• Creating clear, customer-focused content by gathering information, writing, and publishing across relevant channels.
• Promoting customer stories internally and externally to support advocacy and shared learning.
• Supporting the planning and delivery of customer-focused user events, both online and face to face.
• Developing and maintaining customer data within Salesforce, including preference centres and reference site tracking.
• Contributing to our customer advocacy programme by building trusted relationships with key customers.
• Supporting campaign measurement through regular reporting and insight.
• Playing a role in the development of a new community platform for the System C user community.

Customer Communications Executive – Fixed-term Contract

Customer Support

• Managing daily service desk operations, including resource planning and work allocation.
• Ensuring service and operational level agreements are consistently met.
• Monitoring service channels, collecting performance data, and using insight to improve service quality.
• Developing, maintaining, and promoting clear customer-facing support documentation.
• Supporting the team to capture accurate and complete information at first contact.
• Coaching and developing team members through effective delegation, feedback, and performance management.
• Building strong working relationships across support teams to resolve issues efficiently.

Customer Service Desk Manager

Project Manager

• Manage multiple implementation projects
• Lead project initiation, kick-off, and planning workshops
• Manage scope, risks, issues, change control, and governance throughout the project lifecycle
• Coordinate technical and consulting resources
• Support User Acceptance Testing and provide on-site support during go-live
• Track project spend and forecasts
• Build strong customer relationships
• Collaborate closely with cross-functional teams

Implementation Specialist

• Leading and supporting the implementation of System C solutions
• Running product demonstrations and workshops
• Undertaking gap analysis
• Supporting user acceptance testing and go-live activities
• Acting as a trusted point of contact for customers
• Attending project boards and stakeholder meetings

Implementation Consultant

Full-stack Engineer

• Design, develop, and maintain software within the ChemoCare product suite
• Own complex features or technical areas from design through to release
• Make sound technical decisions, escalating risks or trade-offs where appropriate
• Contribute to the technical direction of the product, balancing delivery with maintainability
• Work closely with QA to support effective testing and high product quality
• Write clear, maintainable, well-tested code aligned to agreed standards
• Review code and provide constructive, practical feedback
• Support and mentor less experienced developers as part of everyday team working
• Contribute to shared 3rd line support, investigating and resolving complex production issues when required