Application Support Analyst, 2nd Line

System C

Application Support Analyst providing hands-on 2nd and 3rd line support for education and social care software. Collaborating with clients and internal teams to resolve technical issues and deliver high-quality service.

Posted 6/29/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £35,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Deliver 2nd and 3rd line application support within a structured support team
Investigate and resolve incidents using Jira and other diagnostic tools
Analyse logs, SQL data, and system behaviour to identify root causes
Collaborate with development, product, and third-party teams to resolve issues
Replicate defects and support bug identification and resolution
Communicate clearly with customers, providing regular updates
Take ownership of customer issues and ensure delivery within agreed SLAs
Support both hosted and on-premise environments

Requirements

What you’ll need

Strong analytical and problem-solving skills
Experience with SQL Server and writing SQL or T-SQL queries
Background in 2nd line application or software support
Knowledge of Microsoft Windows Server environments
Ability to manage and prioritise workloads effectively
Strong communication skills, written and verbal
A collaborative mindset, with the confidence to work independently
Desirable experience: 3rd line support exposure, Jira or Confluence experience, experience supporting external customers remotely, knowledge of social care or education systems

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account System C Website LinkedIn All Job Openings 501 - 1000 employees ⚕️ Healthcare Insurance 📚 Education Healthcare Insurance
Software as a Service (SaaS)
Education System C is a British technology provider specializing in healthcare, social care, and education solutions. It offers a comprehensive range of interoperable technology platforms like CareFlow for healthcare and Liquidlogic for social care and education. System C focuses on delivering integrated solutions that streamline workflows and transform outcomes in health, social care, and educational settings. The company supports digital maturity through products tailored to meet NHS standards and provides best-in-class capabilities across various care domains. With a commitment to community well-being, System C positions itself as both a technology provider and a partner in transformation. Application Support Analyst, 2nd Line 🔥 23 minutes ago 🏢🏡 Leeds – Hybrid 💵 £30k - £35k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🇬🇧 UK Skilled Worker Visa Sponsor SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver 2nd and 3rd line application support within a structured support team
Investigate and resolve incidents using Jira and other diagnostic tools
Analyse logs, SQL data, and system behaviour to identify root causes
Collaborate with development, product, and third-party teams to resolve issues
Replicate defects and support bug identification and resolution
Communicate clearly with customers, providing regular updates
Take ownership of customer issues and ensure delivery within agreed SLAs
Support both hosted and on-premise environments 🎯 Requirements
Strong analytical and problem-solving skills
Experience with SQL Server and writing SQL or T-SQL queries
Background in 2nd line application or software support
Knowledge of Microsoft Windows Server environments
Ability to manage and prioritise workloads effectively
Strong communication skills, written and verbal
A collaborative mindset, with the confidence to work independently
Desirable experience: 3rd line support exposure, Jira or Confluence experience, experience supporting external customers remotely, knowledge of social care or education systems Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SQL ServerT-SQLApplication SupportIncident ResolutionLog Analysis

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaborative MindsetWorkload Management