Customer Communications Executive – Fixed-term Contract

System C

Customer Communications Executive at System C, enhancing customer engagement through tailored communications across various channels. Collaborating with teams to deliver clear customer-focused content and organize events.

Posted 6/8/2026contractLeamington Spa • 🇬🇧 United KingdomMid-LevelSenior💰 £25,000 - £30,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B marketingcommunicationscontent creationcustomer engagementcampaign measurementproject managementdata managementuser events planningcustomer advocacy

Soft Skills

written communicationverbal communicationattention to detailcollaborationproactive approachpositive attitudeadaptability

Tools & Technologies

SalesforceMarketomarketing automation platform

Industry Keywords

customer lifecyclecustomer retentioncustomer-focusedcommunity platformcustomer storiesinsight reporting

About the role

Key responsibilities & impact

Maintaining a regular customer communications programme that supports engagement and retention across the customer lifecycle.
Creating clear, customer-focused content by gathering information, writing, and publishing across relevant channels.
Promoting customer stories internally and externally to support advocacy and shared learning.
Supporting the planning and delivery of customer-focused user events, both online and face to face.
Developing and maintaining customer data within Salesforce, including preference centres and reference site tracking.
Contributing to our customer advocacy programme by building trusted relationships with key customers.
Supporting campaign measurement through regular reporting and insight.
Playing a role in the development of a new community platform for the System C user community.

Requirements

What you’ll need

Strong experience in a B2B marketing or communications role
Strong written and verbal communication skills
Experience using Marketo or a similar marketing automation platform
The ability to manage projects and deliver results to agreed timescales
A proactive, positive approach, with strong attention to detail and quality
A collaborative mindset and comfort working in a fast-changing environment.

Benefits

Comp & perks

Flexible benefits
Development opportunities