Architect – Encompass, Singleview
CSG
Senior Manager, Strategic Accounts
Symbotic
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels, including plant, quality, and executive team members as appropriate .
- Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention while keeping each plant organized with an open issue, PDCA or tracking mechanism to ensure accountability across issues and speed to resolution.
- Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable.
- Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements.
- Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships and support company initiatives.
Requirements
- Bachelor’s degree required.
- Minimum 12 years of experience in account management, client services, or sales, preferably within robotics, automation, or industrial technology sectors.
- Strong communication , negotiation, and presentation skills, with proven ability to engage with stakeholders at multiple organizational levels.
- An ability to proactively resolve client issues and manage multiple complex accounts simultaneously.
- Technical acumen and comfort with innovative, fast-paced business environments.
