Sydecar

Product Designer

• Lead the evolution of the entire user experience for deal leads, investors, and internal operations teams
• Personally drive design on high-impact initiatives, from discovery through delivery
• Simplify complex, regulated workflows into clear, intuitive, and experiences that create trust for our customers
• Set and maintain a high bar for design quality while operating with startup speed
• Lead user research as a first-class input to product strategy and design decisions
• Partner closely with Product Managers to define problems, test assumptions, and validate solutions
• Act as a strong voice of the customer in roadmap and prioritization discussions as well as on specific initiatives
• Synthesize qualitative and quantitative insights into clear, actionable direction
• Lead the adoption and evolution of design systems, shared UI components, and design libraries
• Partner with Engineering and Product to ensure consistent implementation across the product
• Define standards, guidelines, and best practices that enable speed without sacrificing quality
• Balance systemization with flexibility as the product evolves
• Work with SMEs to balance regulatory, compliance, and operational requirements with excellent UX
• Design systems and flows that support trust, accuracy, and clarity for investors and deal organizers
• Make confident tradeoffs when constrained, and communicate them clearly
• Use data to inform decisions and optimize for outcomes such as conversion, activation, and retention
• Act as a coach and mentor for more junior Product Designers
• Provide direct feedback and clear creative direction to keep work moving and maintain quality.
• Foster a culture of trust, collaboration, speed, accountability, and continuous improvement
• Help designers grow both their craft and product thinking

Staff User Experience Designer

Customer Success Manager

• You'll be responsible for our most complex customer relationships: API clients, enterprise accounts, and managers whose deal volume and activity require genuine attention rather than a monthly check-in.
• Running quarterly business reviews, owning renewals from start to finish, managing escalations, and making sure your accounts have a voice internally.
• You'll start each week knowing which accounts need attention — open drafts, upcoming renewals, accounts that have gone quiet, API issues in progress.
• You'll run customer calls at every level, from routine check-ins to QBRs, and debrief internally afterward so product and operations stay informed.
• Over time, you'll build the templates and processes that make this function repeatable: QBR decks, renewal playbooks, escalation workflows.

Senior Customer Success Manager

People Operations

• Own the full new-hire experience from offer acceptance through the first 90 days
• Run a smooth, compliant offboarding process
• Own our HRIS and People tech stack (we run Rippling & Lattice)
• Help run our performance review and check-in cycles
• Administer benefits, leave, and accommodations
• Support day-to-day HR compliance, handbook maintenance, and staying current on employment law basics
• Be a first point of contact for employee questions across the lifecycle

People Operations Manager

Paralegal

• Prepare, review, and file Form D, Blue Sky filings, and other regulatory disclosures with the SEC and state regulators.
• Process transfer agreements and other fund agreements that require attention to detail and communication with investors.
• Support the legal review and negotiation process for vendor, partnership, technology, and customer contracts.
• Maintain and organize the company’s contract database and ensure proper execution, renewal tracking, and compliance monitoring.
• Monitor regulatory developments relevant to fintech and venture capital law and assist in updating internal processes and policies.
• Support compliance initiatives by maintaining filings calendars, tracking deadlines, and ensuring timely submissions.
• Notarization of certain documents.
• Ad hoc legal projects as they arise.

Recruitment

• Support a team of 2 recruiters in the full recruiting lifecycle.
• Manage end to end hiring for assigned requisitions, including coordination, scheduling, and candidate communication.
• Serve as a primary point of contact for candidates, delivering a thoughtful, responsive, and consistent experience.
• Ensure a consistent and engaging candidate experience across all touchpoints.
• Conduct initial candidate outreach and sourcing across multiple channels to build diverse, high quality pipelines.
• Review resumes and applications to identify strong matches aligned with role requirements and company values.
• Collaborate with the People team to develop and own employer branding initiatives.
• Own day to day management of the ATS, Ashby, ensuring accuracy, compliance, and up to date documentation.
• Leverage AI tools to improve recruiting and People Ops workflows, automate repetitive tasks, and find smarter ways to get things done.
• Help craft, edit, and post job descriptions across relevant platforms.
• Plan and execute culture programs and events, including company offsites, team events, and employee recognition initiatives.
• Support internal communications that keep employees informed, connected, and engaged.
• Help design and deliver an onboarding experience that sets the right cultural tone from day one and helps new hires feel welcomed and set up for success.
• Support onboarding and offboarding processes to ensure a smooth and consistent employee experience.
• Assist with performance management processes, including cycle coordination and documentation.
• Help coordinate learning and development programs and logistics.
• Partner with the Head of People on People Operations projects and initiatives as the company scales.

Recruiting Coordinator – People Ops Associate

• Respond to customer support inquiries to ensure delightful experience
• Identify product and process improvements that will shape the future of our product and our workflow
• Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox
• Develop an expert knowledge of our product, our customers, and our industry
• Support customer-facing projects and product discovery

Senior Tax Associate

Accountant

• Manage post-closing events for Sydecar’s SPV and Fund+ products including transfers of interest, conversions, and realizations
• Serve as an escalation contact for other members of the Customer Experience team as they encounter complex investment structures
• Provide exceptional customer service as you lead onboarding calls with newly-signed fund customers, and manage the relationship on an ongoing basis
• Assist with quarterly management fee payments and prepare financial reporting packages for fund clients and investors
• Ensure standardization across the team by developing thoughtful, repeatable standard operating procedures
• Prepare and review distribution calculations
• Set up and review payments to companies and investors

Senior Fund Accountant

Operations

• Own customer communications for your deals, delivering timely, empathetic, and professional responses via email and phone to ensure a seamless experience.
• Troubleshoot deal execution issues and coordinate with Legal, Tax, and Product teams to resolve them.
• Support SPV Leads and investors by explaining our workflows and guiding them through each step.
• Identify opportunities for product and process improvements and share insights with the team.
• Contribute to team documentation and knowledge-sharing to support scale and consistency.
• Build a strong understanding of our customers, our platform, and the venture investing ecosystem.