Senior Customer Success Manager

Sydecar

Senior Customer Success Manager managing complex customer relationships for Sydecar's private markets platform. Leading quarterly reviews and owning client renewals while building effective processes.

Posted 6/15/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $145,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

You'll be responsible for our most complex customer relationships: API clients, enterprise accounts, and managers whose deal volume and activity require genuine attention rather than a monthly check-in.
Running quarterly business reviews, owning renewals from start to finish, managing escalations, and making sure your accounts have a voice internally.
You'll start each week knowing which accounts need attention — open drafts, upcoming renewals, accounts that have gone quiet, API issues in progress.
You'll run customer calls at every level, from routine check-ins to QBRs, and debrief internally afterward so product and operations stay informed.
Over time, you'll build the templates and processes that make this function repeatable: QBR decks, renewal playbooks, escalation workflows.

Requirements

What you’ll need

5 to 8 years of experience in customer success, account management, or a client-facing role at a fintech, SaaS, or financial services company
You've owned renewals end to end and can have a direct pricing conversation
You know how to make the case for expansion when the timing is right
You're comfortable presenting to a GP or CTO, and equally comfortable digging into why a data field is returning incorrectly in an API response
You operate from a system, not from working harder than everyone else, so your accounts don't fall through the cracks
When you see a recurring problem, you build a process around it rather than solving it from scratch each time
Bonus: experience with API products, venture capital, or SPV administration. What matters most is that you've managed high-stakes customer relationships and have the judgment to know when to escalate, when to hold firm, and when to just pick up the phone

Benefits

Comp & perks

Offers Equity
$60K – $70K Commission

ATS Keywords

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Hard Skills & Tools

customer successaccount managementrenewals managementAPI knowledgedata analysisprocess developmentpresentation skillsescalation managementpricing strategyQBR preparation

Soft Skills

interpersonal skillscommunication skillsproblem-solvingorganizational skillsjudgmentattention to detailrelationship managementstrategic thinkingadaptabilitycollaboration