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About the role
Key responsibilities & impact- Respond to customer support inquiries to ensure delightful experience
- Identify product and process improvements that will shape the future of our product and our workflow
- Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox
- Develop an expert knowledge of our product, our customers, and our industry
- Support customer-facing projects and product discovery
Requirements
What you’ll need- 2-3 years of experience working in a customer support or operations role, preferably in the FinTech or alternative investments industries
- Intermediate knowledge of venture investing, fund accounting, or related fields
- Excellent and professional written and verbal communication skills
- Attention to detail and ability to manage many tasks at once without dropping the ball
- Passion for customer service and creating positive experiences
- Ability to effectively evaluate problems and propose sensible, scalable solutions
- Process driven and highly organized, with an eye for process/product improvement
- Detail oriented
Benefits
Comp & perks- Competitive Salary
- Generous medical, dental, & vision
- Stock Options
- Bonus Plan
- 401k with 6% Company Match
- PTO
- Parental Leave for All Employees
- Life Insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
venture investingfund accounting
Soft Skills
written communicationverbal communicationattention to detailtask managementcustomer serviceproblem evaluationsolution proposalprocess improvementorganizational skillsdetail oriented