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Sydecar

Senior Tax Associate

Sydecar

CX Associate responsible for delivering customer support in the FinTech sector. Engage with investors and Fund Managers to enhance product experience and resolve inquiries.

Posted 5/12/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $115,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact
  • Respond to customer support inquiries to ensure delightful experience
  • Identify product and process improvements that will shape the future of our product and our workflow
  • Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox
  • Develop an expert knowledge of our product, our customers, and our industry
  • Support customer-facing projects and product discovery

Requirements

What you’ll need
  • 2-3 years of experience working in a customer support or operations role, preferably in the FinTech or alternative investments industries
  • Intermediate knowledge of venture investing, fund accounting, or related fields
  • Excellent and professional written and verbal communication skills
  • Attention to detail and ability to manage many tasks at once without dropping the ball
  • Passion for customer service and creating positive experiences
  • Ability to effectively evaluate problems and propose sensible, scalable solutions
  • Process driven and highly organized, with an eye for process/product improvement
  • Detail oriented

Benefits

Comp & perks
  • Competitive Salary
  • Generous medical, dental, & vision
  • Stock Options
  • Bonus Plan
  • 401k with 6% Company Match
  • PTO
  • Parental Leave for All Employees
  • Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
venture investingfund accounting
Soft Skills
written communicationverbal communicationattention to detailtask managementcustomer serviceproblem evaluationsolution proposalprocess improvementorganizational skillsdetail oriented