Deal Operations Associate

Sydecar

. Own customer communications for your deals, delivering timely, empathetic, and professional responses via email and phone to ensure a seamless experience.

Posted 5/12/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $92,500 per yearWebsite

About the role

Key responsibilities & impact

Own customer communications for your deals, delivering timely, empathetic, and professional responses via email and phone to ensure a seamless experience.
Troubleshoot deal execution issues and coordinate with Legal, Tax, and Product teams to resolve them.
Support SPV Leads and investors by explaining our workflows and guiding them through each step.
Identify opportunities for product and process improvements and share insights with the team.
Contribute to team documentation and knowledge-sharing to support scale and consistency.
Build a strong understanding of our customers, our platform, and the venture investing ecosystem.

Requirements

What you’ll need

2–3 years of experience in customer support, deal operations, or a similar customer-facing role, preferably in the FinTech or alternative investments industries
Excellent written and verbal communication skills.
Organized and process-driven, with strong attention to detail.
Comfortable managing multiple conversations and tasks at once, without dropping the ball.
Energized by helping others, even when issues are urgent or unclear.
Curious and eager to learn about venture capital, fund administration, and financial technology.
Proactive and collaborative team player who thrives in a fast-paced environment.
Bonus if you have experience working in a customer support role in FinTech, venture investing, or alternative investments industries
Familiarity with fund administration or back-office workflows.
Exposure to compliance, KYC/AML, or investment documentation processes.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportdeal operationsfund administrationKYCAMLinvestment documentation

Soft Skills

written communicationverbal communicationorganizational skillsattention to detailmultitaskingproblem-solvingcuriositycollaborationproactivityempathy