P&C Licensed Customer Service Representative
First Acceptance Insurance
Customer Service Manager – Steam Turbine Generator
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $119,600 - $199,400 per year
Job Level
Mid-LevelSenior
About the role
- Be an uncompromising advocate for the importance of thinking and working with Safety and Quality
- Meaningfully engage and incorporate Lean principles to continuously improving safety, quality, productivity, and profitability
- Be the single point of contact to the nuclear customers in your portfolio
- Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and profitable growth
- Establish and maintain multiple customer contacts to provide on-going emergent and strategic support – both technical and commercial - to your portfolio of customers
- Be responsible for working closely with the commercial and sales teams to contribute to proposal content, for coordinating outage scope planning and successful execution
- Interface with and coordinate the efforts of various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs to achieve identified deliverables
- Oversee both planned and emergent outages, extra work, and Job Cost Estimator (JCE) proposals for assigned customers
- Negotiate applicable contracts and concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to our business
- Be responsible for driving excellence across: EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at your customer sites
Requirements
- Bachelor’s Degree from an accredited University or College and 6+ years of experience in a customer facing role within the Power Generation industry; or a High School Diploma / GED and 10+ years of relevant experience
- Willingness and ability to travel 50% to 70% of the time to customer, often with little notice in order to maintain site physical presence and interaction with customer team during outages as well as in non-outage time
- Willingness and ability to respond to customer issues regardless of day and time
- The ability to obtain and maintain unescorted access at a nuclear facility
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementJob Cost Estimator (JCE)contract negotiationLean principlessafety managementquality managementproject managementcustomer portfolio managementfinancial deliverablesoutage scope planning
Soft skills
advocacycustomer engagementcommunicationcollaborationproblem-solvingnegotiationleadershiporganizational skillsadaptabilityresponsiveness
