P&C Licensed Customer Service Representative
First Acceptance Insurance
Customer Service Manager – Steam Turbine Generator
GE Vernova
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $119,600 - $199,400 per year
Job Level
Mid-LevelSenior
About the role
- Be an uncompromising advocate for the importance of thinking and working with Safety and Quality
- Meaningfully engage and incorporate Lean principles to continuously improving safety, quality, productivity, and profitability
- Be the single point of contact to the nuclear customers in your portfolio
- Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and profitable growth
- Establish and maintain multiple customer contacts to provide on-going emergent and strategic support – both technical and commercial - to your portfolio of customers
- Be responsible for working closely with the commercial and sales teams to contribute to proposal content
- Coordinate outage scope planning and successful execution, including: pre-outage safety emphasis, roles and responsibilities clarity; timely, accurate, and complete cost estimations; management of outage services, parts, and repairs; closeout oversight, including final report timely submittal; financial invoicing coordination, customer negotiations on extra work where applicable
- Interface with and coordinate the efforts of various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs to achieve identified deliverables
- Drive identification and profitable capture of emergent work
- Negotiate applicable contracts and concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to our business
- Drive excellence across: EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at your customer sites
- Exemplify creative problem-solving to result in mutual customer and company benefit
Requirements
- Bachelor’s Degree from an accredited University or College and 6+ years of experience in a customer facing role within the Power Generation industry; or a High School Diploma / GED and 10+ years of relevant experience
- Willingness and ability to travel 50% to 70% of the time to customer
- Willingness and ability to respond to customer issues regardless of day and time
- The ability to obtain and maintain unescorted access at a nuclear facility
- Bachelor’s Degree in STEM (Science, Technology, Engineering, Math) preferred
- Field Engineer or comparable experience in turbine and generator maintenance and/or installation
- Knowledge & experience within the nuclear power environment / nuclear plant operations
- Knowledge of steam turbine and generator design, operations, and maintenance
- Experience planning and successfully executing outages
- Strong background with Contracts and Service Agreements
- Strong quality background with Lean and/or Black Belt certification, Kaizen / Hoshin Kanri / Value Stream Mapping familiarity
- Strong leadership, financial, and commercial skills including familiarity with / ability to quickly learn P6, RPDM, MSOffice, Excel, and other software packages
- Demonstrated strong communication & organizational skills
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&LLean principlesturbine maintenancegenerator maintenanceoutage planningcontract negotiationEHSquality managementKaizenValue Stream Mapping
Soft skills
problem-solvingcommunicationorganizational skillsleadershipcustomer engagementfinancial acumencommercial skillsnegotiationteam coordinationstrategic support
Certifications
Lean certificationBlack Belt certification
