Customer Service Manager – Steam Turbine Generator
Switzerland Global Enterprise
P&C Licensed Customer Service Representative
First Acceptance Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Answer phone calls to respond to general customer inquiries, invoice questions, payment information, customer change requests and customer complaints.
- Project a professional company image through phone interaction.
- Answer high call volume and respond to requests in a timely manner.
- Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and various other applications and resources.
- Research billing issues with a working knowledge of basic billing ledgers.
- Process insurance endorsements, such as adding/removing vehicles from a policy, changing insurance coverages and other transactions.
- Process credit card and check payments.
- Provide product/service information and offer add-on products.
- Articulate information or direction to a customer’s level of understanding.
- De-escalate complaints or concerns.
- Follow-up on inquiries not immediately resolved.
- Show empathy while providing one call resolution.
- Maintain expected performance levels and meet or exceed KPIs.
- Complete other duties as assigned.
Requirements
- High school diploma or equivalent.
- Proficient reading, writing and math skills.
- Bilingual (English/Spanish) preferred.
- Minimum one year of Call Center experience or two years in Customer Service.
- Computer literate with the ability to learn customer service software applications.
- Basic level Microsoft Office and Outlook.
- Data Entry skills.
- Type 35 wpm.
- Remote On Video training for 6 weeks is required.
- Future ability to obtain and maintain a Property and Casualty Insurance License.
Benefits
- Health Insurance
- Dental
- Vision
- Paid Vacation
- Disability Insurance
- Employer Matching 401(k) Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AS400SalesforceMitelMicrosoft OfficeOutlookData EntryBilling LedgersInsurance EndorsementsPayment ProcessingTyping 35 wpm
Soft skills
Customer ServiceCommunicationEmpathyProblem SolvingDe-escalationFollow-upProfessionalismTimelinessOne Call ResolutionKPI Achievement
Certifications
High School DiplomaProperty and Casualty Insurance License
