P&C Licensed Customer Service Representative
First Acceptance Insurance
Customer Experience Associate
Natera
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $21 per hour
Job Level
JuniorMid-Level
About the role
- Deal directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples.
- Communicate test status per protocol to respective customers.
- Resend and/or request the resending of issued test results.
- Schedule requests for mobile phlebotomy.
- Support and/or triage respective customer technical issues.
- Triage and/or schedule clinical inquiries to/for Genetic Counseling staff.
- Manage customers' accounts and document all interactions.
Requirements
- High School degree or equivalent required.
- Two- or Four-year undergraduate degree or certification preferred.
- At least 2 years prior customer service experience.
- Multi-lingual skills are a strong plus.
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Employee referral program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationtriageschedulingaccount management
Certifications
High School degreeundergraduate degreecertification
