P&C Licensed Customer Service Representative
First Acceptance Insurance
Senior Customer Experience Engineer
Harness
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $121,000 - $148,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloudETLGoogle Cloud PlatformMySQLPostgresPythonSQL
About the role
- Own end-to-end resolution of complex BI/Looker issues for customers, including LookML modeling, dashboard optimization, and data ingestion pipelines.
- Act as a subject matter expert in Looker and BI engineering, advising customers on scalable data models, dashboard performance, and best practices for embedded analytics.
- Troubleshoot and debug SQL transformations, LookML objects, and ETL processes across diverse customer environments.
- Collaborate cross-functionally with Harness engineering, product, and data science to ensure customer feedback informs product evolution
- Lead customer onboarding and adoption efforts for Looker-powered analytics, including training sessions, office hours, and customized dashboarding workshops.
- Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs.
- Partner with customers during escalations, providing clear technical guidance and hands-on problem resolution.
- Stay current with BI, Looker, and cloud data engineering trends to continually improve Harness’ customer-facing analytics experience.
Requirements
- 2–5 years of hands-on experience in a BI Engineer, Looker Developer/Admin, or Customer Engineering role.
- Proficiency in Looker (LookML, dashboard design, performance tuning) with a strong grasp of BI principles and embedded analytics.
- Strong SQL skills with experience in data modeling, ETL design, and working across relational databases (PostgreSQL, MySQL, etc.).
- Excellent troubleshooting ability across the data stack (ETL pipelines, data transformations, dashboards).
- Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement.
- Comfortable leading customer calls, trainings, and escalations in a professional, consultative manner.
- Nice-to-have: Experience with cloud platforms (AWS, GCP, Azure), scripting in Python for data manipulation, and version control (Git).
Benefits
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LookerLookMLSQLETLdata modelingdashboard designperformance tuningdata ingestion pipelinestroubleshootingdata transformations
Soft skills
strong communicatorcustomer engagementconsultative mannertroubleshooting abilityleadershipcollaborationtrainingtechnical guidanceproblem resolutioncross-functional collaboration
