Customer Success Manager
Emerson
Customer Success Manager
Switzerland Global Enterprise
full-time
Posted on:
Origin: • 🇳🇴 Norway
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives
- Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution
- Build strong executive and operational relationships within customer organizations
- Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio
- Collaborate with customers to understand operational use cases and ensure proper solution adoption, configuration, and utilization
- Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes
- Monitor customer health, proactively identify risks to retention and opportunities for expansion
- Lead regular check-ins, business reviews, and success planning sessions with customers; support renewals
- Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations and partner with Support, Engineering, and Product teams to prevent recurrence
- Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other stakeholders
- Coordinate cross-functional efforts to address customer challenges and contribute to best practices and scalable customer success strategies
Requirements
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field
- Significant experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors
- Strong technical acumen with the ability to quickly learn and articulate complex software solutions
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Ability to document, plan, market, and execute programs
- Established project management skills
- Willingness to undergo background checks and security clearance when required
- Candidates must submit applications electronically with relevant attachments
