Lead asset management team; primary point of contact for customer inquiries
Maintain customer relationships; lead/ manage flow of projects; ensure budgets, margins, and timelines are met; allocate personnel resources
Source new opportunities within a customer’s facility, quote jobs, and follow up with customers
Travel to customer assets as required; frequency annually
Contract management; manage asset managers under team; training and performance assessment; KPIs
Provide data/KPI feedback to support/back office efficiency and corporate initiatives
Manage multi-team special projects to target margin and revenue improvement
Detailed understanding of obligations including service responsibilities, response times, reporting scope of work, billing rates, termination clauses, etc.
Customer direct contact; Technical ownership: Project electrical and mechanical design; design theory
Management of site turnover documentation; Spare parts management; Warranty and RMA tracking
Site safety and documentation; Asset operating plans; Preventive maintenance obligations and scheduling; Corrective maintenance strategy
Ticket management, escalation and close out; Capital expenditure/Operational expenditure recommendations and management
Co-ordination with field service dispatching; Financial accountability (Project & Portfolio level P&L); Preventative maintenance tracking; Corrective maintenance job tracking; Subcontractor management; Quoting and procurement for chargeable service work
Performance/Availability guarantee (if applicable); Operational requirements; Review and delivery of all field reporting; Review of production and performance reporting; Daily monitoring of SCADA (ROC) platform
Travel to customer assets as required
Requirements
5-7 years experience in project, quality, health and safety management an asset