Spark Power ⚡

Analyst

• Provide exemplary end-user support and service in all situations via the ITSM tool
• Diagnosing and troubleshooting hardware, software, and basic network issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices along with third party service providers
• Support software installations and license management for end-users
• Provide a prompt response to user requests for information and assist in application system problem resolution
• Keep the end-user informed of remediation progress and advise on workarounds
• Develop and maintain IT knowledge base containing troubleshooting approaches, methods and fixes
• Perform access control activities such as Active Directory accounts, local user privileges, application access, etc.
• Prioritize and allocate incidents and provide on-call support as required
• Be informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery
• Collaborate with other IT Services Leads for activities such as incident management, problem management and root cause analysis.
• Escalate critical issues to manager and appropriate team members
• Coordinate with manager and off-hour support team members to resolve high severity after-hours incidents

Service Desk Analyst

Manager

• Manage and lead the planning, implementation, and delivery of IT services
• Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of intentional and value-added remediation plans
• Manage a team of internal staff and external service providers to provide IT Support and escalation as required
• Participate and assist in the development of policies, processes and procedures in support of IT services
• Manage and maintain the IT Service Management Platform
• Build, review and maintain the Spark Power Knowledge Base documentations and promote the teams’ usage
• Review and maintain new hire Onboarding and Offboarding procedures
• Act as a point of contact with third-party vendors and service providers
• Promote awareness and compliance to data protection and cybersecurity best practices across the organization
• Provide after-hours support as required for high priority incidents and issues
• Foster a strong working relationship with other teams in the organization
• Appropriately plan and ensure coverage on the service desk per SLA as defined
• Produce monthly IT support KPIs and ticket trend reporting to leadership
• Implement continuous improvements related to IT Services that can better support the organization
• Provide mentorship, training, and performance evaluations for team members

Manager, IT Services

Business Development Rep

• Develop, maintain, and refine dynamic cost models across all renewable business lines (solar, wind, and battery storage) to support profitable segment growth
• Work with segment leaders to validate cost model assumptions and identify opportunities for efficiency by pulling in actual labor hours and costs associated with active projects
• Review and analyze Request for Proposal (RFP) technical and commercial details, translating contract details into actionable scopes of work with clear deliverables
• Establish Standard Operating Procedures (SOPs) and calculators
• Train project managers in project estimation, risk assessment, and cost optimization

Business Development Analyst – Renewables

Business Analyst

• Develop, maintain, and refine dynamic cost models across all renewable business lines (solar, wind, and battery storage) to support profitable segment growth.
• Work with segment leaders to validate cost model assumptions and identify opportunities for efficiency by pulling in actual labor hours and costs associated with active projects.
• Review and analyze Request for Proposal (RFP) technical and commercial details, translating contract details into actionable scopes of work with clear deliverables.
• Establish Standard Operating Procedures (SOPs) and calculators
• Train project managers in project estimation, risk assessment, and cost optimization.

Operations

• Remotely monitor and operate Solar PV power generation and Battery Energy Storage Systems (BESS)
• Respond to requests from BES balancing authorities, grid owner/operators, and in emergencies within mandated response timelines
• Minimize generation equipment downtime; identify, triage, and troubleshoot plant under-performance and telemetry/SCADA interruptions
• Coordinate with field technical staff to remotely monitor, troubleshoot, and control equipment during corrective or planned maintenance
• Monitor and respond rapidly to issues affecting power production of assigned assets
• Triage/escalate production issues and initiate dispatch tickets with field dispatchers, asset managers, asset owners, ROC team members, and supervisor
• Coordinate planned maintenance outages with grid owner/operators, asset managers, field teams, asset owners, and stakeholders
• Support technical field staff during asset maintenance or inspections, including equipment status checks, safe remote operations, and remote troubleshooting
• Assist in field operations and maintenance oversight for a portfolio of generation facilities

Junior Operator, Renewable Energy

• Lead the selling efforts of Spark Power technical services into assigned industrial and commercial markets
• Estimate the scope of project and negotiate contracts which may include electrical components and wiring methods
• Demonstrate strong technical understanding of electrical installations, safety, standards and industrial manufacturing equipment to potential customers
• Meet and/or exceed annual segment sales target through new customer acquisition and retention
• Identify strategic customer accounts/prospects and develop annual sales account plans
• Secure opportunities to quote on customer requirements including responding to RFPs/RFIs through networking, cold calling and monitoring procurement activities
• Provide sales leadership in negotiation and closing of major project opportunities collaborating with cross functional teams
• Negotiate contract terms, conditions, and pricing with customers
• Work with Marketing on lead generation strategies and support tradeshows and on-site customer activities
• Ensure compliance to legislative, regulatory and Health & Safety policies, procedures and standards
• Other tasks as required.

Business Development Manager

Project Manager

• Spark Power, a trusted partner in energy in North America, is looking for a Project Manager -NERC Compliance to join our Spark team. The Project Manager - NERC Compliance is responsible for ensuring that Spark Power’s utility-scale renewable energy projects adhere to all relevant standards, rules, and statutes set by the North American Electric Reliability Corporation (NERC), its Regional Entities (RE), and other applicable regulatory bodies. This role also involves developing, implementing, and overseeing a comprehensive NERC Compliance Program. What you will do as a Project Manager- NERC Compliance: Lead and manage the NERC CIP implementation program, ensuring adherence to all regulatory requirements. Manage day-to-day activities related to NERC CIP Medium Impact integration program Develop, implement, and maintain policies, procedures, and controls to ensure compliance with NERC CIP, SOX, NIST, and other cybersecurity standards Conduct regular risk assessments and audits to identify potential compliance issues and recommend corrective action Manage project schedules to meet client commitments. Manage work orders and approve invoices Manage project deliverables from estimating through closeout stages. Monitor and report on compliance metrics, providing regular updates to senior management. Stay current with changes in regulatory requirements and industry trends and adjust compliance programs accordingly. Provide training and guidance to employees on compliance-related matters. expectations while maintaining a high level of customer service. Review studies, one-line diagrams, models, engineering drawings, protection system documents, and other technical information to determine compliance. Collaborate with Spark Power Development and internal teams (IT, legal, etc) and external consultants to prepare future projects for NERC compliance. Here are some of the perks Spark Power employees enjoy: Diverse and exciting industrial, commercial and institutional customer base Continuous training and skills improvement Career advancement opportunities (ex – Branch Manager or Regional Manager) Competitive wages plus incentive plan Laptop and phone provided Travel opportunities Excellent benefit package Company vehicle provided / travel provided Employee referral program Corporate discounts, Spark Store Supportive and fun company culture with contests, employee recognition programs, training and development programs - SparkU ….and much more Do you have the Spark? Here’s what we’re looking for: 5 years Project Management Experience Proven experience managing complex projects involving multiple stakeholders and varied deliverables In-depth knowledge of regulatory standards such as NERC CIP, SOX, NIST, and other relevant frameworks. Project Management Professional (PMP) certification is a plus Great attitude with a desire to exceed customer expectations. Must have excellent conflict resolution, problem solving and analytical skills. ability to learn and demonstrate technical understanding of power plant systems, design, and operation as they relate to NERC Standards. Experience administering and/or working with compliance/work-flow databases or software (SharePoint or equivalent). Excellent people skills, organizational and time-management skills, drive for results, attention to detail, and communication skills. Proficient in MS Word, Excel, PowerPoint. Ability to work independently and/or lead a team Who is Spark Power? Spark Power is the leading independent provider of end-to-end electrical services and operations and maintenance services to the industrial, utility, and renewable asset markets in North America. We work to earn the right to be our customers’ Trusted Partner in Power™. Our highly skilled and dedicated people, located in the communities we serve, combined with our knowledge of the power industry, technology expertise, and commitment to safety, ensures we deliver the right solutions that keep our customers’ operations up and running today and better equipped for tomorrow. Spark Power welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #sparkyourcareerHP

Project Manager - NERC Compliance

• Lead asset management team; primary point of contact for customer inquiries
• Maintain customer relationships; lead/ manage flow of projects; ensure budgets, margins, and timelines are met; allocate personnel resources
• Source new opportunities within a customer’s facility, quote jobs, and follow up with customers
• Travel to customer assets as required; frequency annually
• Contract management; manage asset managers under team; training and performance assessment; KPIs
• Provide data/KPI feedback to support/back office efficiency and corporate initiatives
• Manage multi-team special projects to target margin and revenue improvement
• Detailed understanding of obligations including service responsibilities, response times, reporting scope of work, billing rates, termination clauses, etc.
• Customer direct contact; Technical ownership: Project electrical and mechanical design; design theory
• Management of site turnover documentation; Spare parts management; Warranty and RMA tracking
• Site safety and documentation; Asset operating plans; Preventive maintenance obligations and scheduling; Corrective maintenance strategy
• Ticket management, escalation and close out; Capital expenditure/Operational expenditure recommendations and management
• Co-ordination with field service dispatching; Financial accountability (Project & Portfolio level P&L); Preventative maintenance tracking; Corrective maintenance job tracking; Subcontractor management; Quoting and procurement for chargeable service work
• Performance/Availability guarantee (if applicable); Operational requirements; Review and delivery of all field reporting; Review of production and performance reporting; Daily monitoring of SCADA (ROC) platform
• Travel to customer assets as required