Patient Support Operations Manager
Rula
SQLTableau
Lifecycle Marketing Operations Manager
Swing Development (SwingDev)
full-time
Posted on:
Origin: • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 17,000 - PLN 20,000 per month
Job Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- You’ll code dynamic, personalized campaigns across email, push and SMS using HTML, CSS, and Liquid, leveraging modular code and API-driven data to create scalable, flexible customer journeys.
- You’ll work on multi-channel journey execution in Braze by designing, QAing, and optimizing campaigns with Canvases, API triggers, segment filters, Liquid logic, content blocks, and personalization.
- You’ll write complex personalization logic using advanced Liquid conditions, loops, and filters to parse and render dynamic content from JSON objects.
- You’ll integrate and troubleshoot APIs by configuring endpoints, testing integrations, and collaborating with engineering to resolve data pipeline or system issues.
- You’ll monitor and troubleshoot CRM performance, proactively identifying and resolving SMS delivery errors, broken links, or UTM mismatches using Braze logs, Google Postmaster, and Customer Data Platforms.
- You’ll segment and target audiences precisely by defining audiences based on behavioral, demographic, or custom criteria, collaborating with data and product teams using SQL and Tableau.
- You’ll collaborate cross-functionally with Product, Engineering, Analytics, Creative, and Marketing teams to align requirements, improve processes, and enhance campaigns.
- You’ll improve operational workflows by identifying inefficiencies and implementing scalable processes for testing, documentation, link libraries, and reporting standardization.
- You’ll manage projects end-to-end by overseeing timelines, writing tickets, and planning sprints to ensure smooth campaign execution.
- You’ll monitor platform health proactively by tracking Braze, Customer.io, and deliverability tools (Google Postmaster, Microsoft SNDS) to identify risks or issues affecting CRM performance.
Requirements
- Have around 4+ years of experience in developing email campaigns with HTML/CSS
- Possess 4+ years of experience with Liquid (or similar templating language)
- Bring technical experience with Braze and Customer.io
- Are strongly focused on processes to identify inefficiencies and drive improvements
- Have a working knowledge with SQL
- Are enthusiastic about working for a mission-driven brand
- Are innovative and creative, with a logical and methodical approach to problem solving
- Are driven, self-motivated, and committed to high quality work and outcomes
- Believe in true partnership and collaboration throughout an organization
- Have a great command of English (written & spoken).
- Are available to work two days a week in the afternoon hours, including evening meetings due to U.S. time zone collaboration (we respect work-life balance but prioritize effective communication)
