SugarCRM

Sr. Manager, Revenue Operations

SugarCRM

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $145,000 - $165,000 per year

Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Impact You Will Make: Team Leadership — Lead, coach, and develop a small team of Revenue Operations professionals.
  • Sales Process Optimization — Analyze and streamline end-to-end sales processes to enhance efficiency, scalability, and rep productivity.
  • Territory Design & Management — Lead annual and ad hoc territory design and segmentation strategies to ensure equitable and strategic coverage across geographies, segments, and verticals.
  • Partner with Sales and Strategy teams to evaluate account potential, rep capacity, and whitespace opportunities.
  • Maintain territory alignment documentation and ensure accurate system mapping in CRM and related tools.
  • Operational Support — Proactively identify and resolve operational pain points for the sales team, enabling higher performance through process enhancement and automation.
  • Revenue Enablement — Uncover revenue growth opportunities through analysis of pipeline, win/loss trends, and rep productivity.
  • Implement data-driven initiatives that improve conversion rates and drive profitability.
  • Sales Forecasting & Reporting — Support the forecasting process by validating inputs, monitoring pipeline hygiene, and producing accurate, timely dashboards and reporting.
  • Provide insights and scenario modeling to inform strategic decisions by Sales Leadership.
  • Policy & Governance — Ensure consistent adherence to pricing, discounting, and deal desk policies.
  • Implement controls that balance governance with flexibility for complex deals.
  • Cross-Functional Collaboration — Serve as a strategic liaison between Sales, Finance, Marketing, Product, and Customer Success to ensure alignment on goals, metrics, and execution plans.
  • Data & Systems Management — Maintain clean, accurate, and structured data across CRM and BI tools.
  • Manage quota assignments, certification tracking, account holdovers, and leaderboard reporting.
  • Troubleshoot CRM issues, support user management, and enforce data and usage standards.
  • Tool & Platform Optimization — Evaluate and enhance the effectiveness of sales tools and systems (CRM, BI, enablement platforms).
  • Recommend and implement enhancements that align with business needs.

Requirements

  • 7+ years of experience in Revenue Operations, Sales Operations, or related roles, and 2+ years in a strategic leadership role
  • Proven experience managing and developing high-performing operations or analytics teams.
  • Demonstrated success in territory design, sales process improvement, and operational strategy.
  • Proficient in CRM platforms and business intelligence tools.
  • Strong analytical skills with proficiency in Excel, SQL, or other data tools.
  • Exceptional cross-functional communication and stakeholder management skills.
  • High attention to detail and proven ability to juggle multiple priorities in a fast-paced environment.