Customer Success Manager – Bereich Steuern
Accountable
Customer Success Manager
Surecomp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and maintain strong, strategic relationships with enterprise customers by understanding their business objectives, workflows, and technical environments.
- Lead the entire customer lifecycle: onboarding, adoption, satisfaction, retention, and expansion.
- Drive revenue growth through upsell and renewal opportunities, aligned with a clear account strategy.
- Monitor account health metrics and proactively address risks and pain points to reduce churn.
- Collaborate with Product, R&D, and Support teams to ensure customer feedback influences product roadmaps and service improvements.
- Serve as the customer advocate within Surecomp, ensuring internal stakeholders stay aligned with customer needs and expectations.
- Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar role.
- Proven success managing enterprise accounts and consistently exceeding expansion and renewal targets.
- Experience in the trade finance domain.
- Commercially savvy with strong negotiation and stakeholder engagement skills.
- Proficiency in CRM tools and Customer Success platforms.
- Experience working with cross-functional teams to deliver outstanding customer outcomes.
- Fluency in German – highly desirable.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount Managementnegotiationstakeholder engagementdata-driven pipeline management
Soft skills
relationship buildingcollaborationcustomer advocacyproblem-solvingcommunication
