Senior Customer Success Manager, Logistics
TradeLink
Customer Success Manager – German Speaking
Workiva
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
About the role
- Drive customer adoption of Workiva solutions and continuously demonstrate product value to your customers
- Manage diverse customer needs through robust product knowledge and expertise
- Consult on best practices, workflows, and management business reviews
- Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
- Record customer activity, outcomes, issues, and communication in customer management tools
- Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Implementation, Marketing, Product, & Engineering teams
- Work with Sales to understand the details of upcoming customer renewals
- Use customer management tools to track customer communication, issues, and metrics
Requirements
- Undergraduate degree or equivalent combination of education and experience in a related field
- 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales
- Fluency in German and English
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer advocacyconsultationrisk managementcommunicationproblem-solving
