Customer Success Manager – German Speaking
Workiva
Customer Success and Project Manager
Enterprise Bot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ready to be the superhero our customers need?
- As a Customer Success and Project Manager at our conversational AI company, you won’t just manage customer accounts—you’ll guide clients through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions.
- Onboarding Navigator: Seamlessly onboard new customers into our AI/SaaS offerings. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
- Solution Implementer: Collaborate closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations—tailored to customers’ specific use cases and business goals.
- Testing & QA Advocate: Coordinate and support UAT (User Acceptance Testing), ensure bot quality, troubleshoot issues, and guide customers through test iterations until solutions meet agreed standards.
- Optimization Partner: Continuously monitor bot performance and customer feedback. Recommend improvements, automation optimizations, and best practices to increase efficiency and ROI.
- Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their objectives.
- Relationship Architect: Build strong, long-term relationships as the foundation for trust, success, and mutual growth.
- Adoption Catalyst: Deliver training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
- Feedback Loop Coordinator: Translate customer feedback and needs into actionable recommendations and collaborate closely with product and engineering teams to evolve our solutions.
- Growth Scout: Work with Sales to identify renewals, expansion, and upsell opportunities and drive mutual growth.
Requirements
- Native German-level proficiency and strong English skills; additional languages, especially French, are a major advantage.
- Degree in Business Administration, Computer Science, or a related field.
- 3–5 years of experience in customer success, project management, implementation, or technical account management, ideally in the SaaS or automation space.
- Hands-on experience with bot-building, automation workflows, integrations, and QA testing is a strong plus.
- Familiarity with AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.
- Strong analytical skills to interpret data and translate it into concrete recommendations.
- Excellent communication and presentation skills, with the ability to explain technical concepts clearly and customer-friendly.
- Proven ability to manage multiple customer projects in parallel and meet deadlines.
- Team-oriented mindset and a passion for maximizing customer value and measurable outcomes.
Benefits
- A culture made up of diverse, global teams who share a passion for collaboration and outstanding customer service.
- The opportunity to shape a fast-growing startup and influence innovative, cutting-edge AI products and solutions.
- Competitive salary and development opportunities for your career growth.
- A great working environment with open feedback, flat hierarchies, and an inspiring mix of purpose, challenge, and fun—this is what working at Enterprise Bot is all about.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successproject managementimplementationbot-buildingautomation workflowsintegrationsQA testingAI solutionsNLP solutionsAPIs
Soft skills
analytical skillscommunication skillspresentation skillsteam-oriented mindsetrelationship buildingcustomer engagementtraining deliveryproblem-solvingadaptabilitycollaboration
