Customer Success Specialist – ClimateTech
Kupa Global
Customer Success Manager, German Speaking
Secfix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
About the role
- Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
- Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
- Onboard and support Secfix customers through the lifecycle of their certification journey
- Become an expert in ISO 27001, GDPR and other forms of compliance
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
- Write and record educational and technical content for our knowledge base.
Requirements
- English (fluent) and German (C2)
- Great time management and organisational skills
- Excellent communication skills
- Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Experience working with cross-functional teams (Sales, Support, Engineering, Product)
- Energetic and engaged with remote culture
- Nice-to-have: Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, GPT-3/GPT-4 and Notion
- Other languages
Benefits
- 100% remote work with a virtual office in Gather.
- Industry-competitive local salaries. We pay local rates that are at or above the market.
- Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
- 26 days holiday + local public holidays.
- Comprehensive health coverage.
- €1,000 annual personal development budget.
- Remote workspace budget and access to co-working spaces.
- Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
- Latest tech equipment (MacBook, monitors, headphones).
- Company-wide events to build relationships and have some fun!
- We are backed by top VCs and accelerators and have direct access to world-class mentors.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementaccount managementproject managementtechnical content writingISO 27001GDPR
Soft skills
time managementorganizational skillscommunication skillscross-functional collaborationengagement in remote culture
