Enterprise Bot

Project Manager

• Onboarding Navigator : Safely introduce new customers to our world of AI/SaaS solutions.
• Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the customers' specific use cases and business objectives.
• Testing & QA Advocate : Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards.
• Optimization Partner : Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
• Relationship Architect : Build strong, long-term relationships – as the foundation for trust, success, and mutual growth.
• Adoption Catalyst : Conduct training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator : Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions.
• Growth Scout : Work with sales to identify renewal, extension, and upselling opportunities and drive mutual growth.

Customer Success Manager – Project

Customer Success Manager

• Ready to be the superhero our customers need? As a Customer Success and Project Manager at our Conversational AI company, you don’t just manage customer accounts — you guide them through the entire lifecycle: from discovery through implementation to measurable success with our AI solutions.
• Onboarding Navigator: Guide new customers confidently into our AI/SaaS offerings. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer: Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations — tailored to customers’ specific use cases and business objectives.
• Testing & QA Advocate: Coordinate and oversee UAT (User Acceptance Testing), ensure bot quality, troubleshoot issues, and guide customers through test iterations until solutions meet agreed standards.
• Optimization Partner: Continuously monitor bot performance and customer feedback. Propose improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
• Relationship Architect: Build strong, long-term relationships as a foundation for trust, success, and mutual growth.
• Adoption Catalyst: Deliver training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator: Translate customer feedback and needs into concrete recommendations and work closely with product and engineering teams to evolve our solutions.
• Growth Scout: Collaborate with Sales to identify renewal, expansion, and upsell opportunities and drive joint growth.

• Onboarding Navigator: Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer: Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the customers' specific use cases and business objectives.
• Testing & QA Advocate: Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards.
• Optimization Partner: Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
• Relationship Architect: Build strong, long-term relationships – as the foundation for trust, success, and mutual growth.
• Adoption Catalyst: Conduct training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator: Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions.
• Growth Scout: Work with sales to identify renewal, extension, and upselling opportunities and drive mutual growth.

Call Center Representative

• Own and drive the end-to-end sales process from lead generation to contract negotiation and close.
• Build, manage, and grow a strong pipeline of qualified opportunities in DACH markets.
• Deliver compelling product demos and presentations to C-level and technical stakeholders.
• Understand client needs and align them with our AI-driven SaaS solutions.
• Collaborate with marketing, product, and customer success teams to ensure client satisfaction and retention.
• Maintain accurate forecasting and CRM hygiene (e.g., Salesforce, HubSpot).
• Represent the company at industry events, webinars, and client meetings as needed.

Account Executive – Contact Center

• Bereit, der Superheld zu sein, den unsere Kunden brauchen? Als Customer Success und Projekt Manager in unserem Conversational-AI-Unternehmen verwaltest du nicht einfach nur Kundenkonten – du begleitest sie durch den gesamten Lebenszyklus: von der Entdeckung über die Implementierung bis hin zum messbaren Erfolg mit unseren KI-Lösungen.
• Onboarding-Navigator: Führe neue Kunden sicher in unsere Welt der KI-/SaaS-Lösungen ein.
• Lösungsimplementierer: Arbeite eng mit Kunden und internen Teams zusammen, um Conversational-AI-Bots, Automatisierungsabläufe und Integrationen zu konfigurieren.
• Testing- & QA-Befürworter: Koordiniere und begleite UAT (User Acceptance Testing), stelle die Qualität der Bots sicher.
• Optimierungspartner: Überwache kontinuierlich die Bot-Performance und das Kundenfeedback.
• Engagement-Dirigent: Halte die Kundenbeziehungen aktiv und proaktiv.
• Beziehungsarchitekt: Baue starke, langfristige Beziehungen auf.
• Adoptions-Katalysator: Führe Trainings, Enablement-Workshops und Dokumentationen durch.
• Koordinator der Feedback-Schleife: Übersetze Kundenfeedback und Bedürfnisse in konkrete Handlungsempfehlungen.
• Wachstumsscout: Arbeite mit dem Vertrieb zusammen, um Verlängerungs-, Erweiterungs- und Upselling-Möglichkeiten zu identifizieren.

Customer Success - Projekt Manager

Account Executive

• Own and drive the end-to-end sales process from lead generation to contract negotiation and close
• Build, manage, and grow a strong pipeline of qualified opportunities in DACH markets
• Deliver compelling product demos and presentations to C-level and technical stakeholders
• Understand client needs and align them with our AI-driven SaaS solutions
• Collaborate with marketing, product, and customer success teams to ensure client satisfaction and retention
• Maintain accurate forecasting and CRM hygiene (e.g., Salesforce, HubSpot)
• Represent the company at industry events, webinars, and client meetings as needed

• Ready to be the superhero our customers need?
• As a Customer Success and Project Manager at our conversational AI company, you won’t just manage customer accounts—you’ll guide clients through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions.
• Onboarding Navigator: Seamlessly onboard new customers into our AI/SaaS offerings. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer: Collaborate closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations—tailored to customers’ specific use cases and business goals.
• Testing & QA Advocate: Coordinate and support UAT (User Acceptance Testing), ensure bot quality, troubleshoot issues, and guide customers through test iterations until solutions meet agreed standards.
• Optimization Partner: Continuously monitor bot performance and customer feedback. Recommend improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their objectives.
• Relationship Architect: Build strong, long-term relationships as the foundation for trust, success, and mutual growth.
• Adoption Catalyst: Deliver training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator: Translate customer feedback and needs into actionable recommendations and collaborate closely with product and engineering teams to evolve our solutions.
• Growth Scout: Work with Sales to identify renewals, expansion, and upsell opportunities and drive mutual growth.