Enterprise Bot

Customer Success Manager

• Ready to be the superhero our customers need?
• As a Customer Success and Project Manager at our conversational AI company, you won’t just manage customer accounts—you’ll guide clients through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions.
• Onboarding Navigator: Seamlessly onboard new customers into our AI/SaaS offerings. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer: Collaborate closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations—tailored to customers’ specific use cases and business goals.
• Testing & QA Advocate: Coordinate and support UAT (User Acceptance Testing), ensure bot quality, troubleshoot issues, and guide customers through test iterations until solutions meet agreed standards.
• Optimization Partner: Continuously monitor bot performance and customer feedback. Recommend improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their objectives.
• Relationship Architect: Build strong, long-term relationships as the foundation for trust, success, and mutual growth.
• Adoption Catalyst: Deliver training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator: Translate customer feedback and needs into actionable recommendations and collaborate closely with product and engineering teams to evolve our solutions.
• Growth Scout: Work with Sales to identify renewals, expansion, and upsell opportunities and drive mutual growth.