Enterprise Bot

Solutions Engineer

• Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows.
• Architect scalable, production-grade integrations between AI platforms and enterprise ecosystems.
• Integrate AI solutions with contact center platforms (e.g., Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365).
• Connect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines.
• Implement integrations with messaging channels such as WhatsApp and email gateways.
• Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON).
• Translate business requirements into scalable, production-ready technical architectures.
• Troubleshoot complex integration issues across distributed systems.
• Work directly with client IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet enterprise requirements.
• Lead technical workshops and solution discussions with client engineering and architecture teams.
• Collaborate internally with Project Managers and Customer Success Managers to deliver projects successfully.
• Continuously improve internal implementation frameworks, deployment standards, and technical best practices.

AI Solutions Engineer

Chief Marketing Officer

• Your job is to make our product easier to discover and evaluate for all.
• This role is ideal for someone who enjoys writing, repurposing, and experimenting with content formats.
• Create content for a wide range of audiences, including technical teams, business roles, and small business owners.
• Own copywriting and content development across multiple formats such as blogs, social media, and video scripts.
• Experiment with messaging, tone, and positioning to improve clarity and engagement.
• Partner with Product and business to align content with adoption, positioning, and revenue goals.
• Manage and coordinate small content or marketing projects.

Content Marketing Executive

Project Manager

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AI Solutions Engineer

AI Solutions Engineer

Content Marketing Executive

Customer Success Manager – Project Management