Customer Success & Growth Manager – m/w/d
Tomes GmbH
Senior Customer Success Manager, Logistics
TradeLink
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Senior
About the role
- You act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire.
- You build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders.
- You ensure TradeLink is adopted across the organization and enable digital transformation by applying comprehensive change management principles.
- You take ownership of your customers’ roll-out processes along all steps of our customers' journey incl. Partner-activation.
- You identify, comprehend, and clearly articulate user requirements to enable customer-focused product development.
- You proactively identify opportunities within the customer base for up-selling and cross-selling TradeLink services.
- You work closely with the sales team to evaluate and confirm opportunities, contributing to the overall growth of our network .
Requirements
- 2+ years of experience in a customer-facing role , in the logistics industry.
- You have already worked in fast-paced environments such as high-growth start-ups or consulting.
- Experience in a B2B SaaS company is a plus.
- You like to solve problems in a creative, yet effective way and work in a focused, structured manner.
- You are a strong team player with a hands-on mentality.
- You have distinct analytical skills and are highly self-organized with the ability to prioritize.
- You are business fluent in German and English .
- Any additional European language is a plus.
Benefits
- Play a significant role in building a new type of company , a SaaS-enabled B2B network in the logistics industry backed by strong investors.
- Lots of flexibility due to our remote-first set-up to align your professional responsibilities with your personal life and needs.
- A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our virtual office - Gather town (and optional offices in Munich & Berlin) and unforgettable company-wide offsites.
- An extremely steep learning curve as we invest in your continuous development through, regular (360-degree) feedback cycles via Leapsome based on company and team competencies, a growth budget , and an experienced management team.
- A team full of passionate, motivated people who contribute to a supportive and inspirational environment.
- An inclusive culture and diverse teams as we firmly believe that this makes us stronger and leads to more innovative solutions.
- A direct stake in the company's growth and achievements with our VSOP program.
- If you aren't completely confident that you meet our criteria, we recommend just taking the chance and applying anyway! Curiosity, passion for digital disruption, eagerness to learn, a collaborative spirit, and a growth mindset are most important to us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strategic advisorrelationship buildingchange managementproblem solvingteam playeranalytical skillsself-organizationprioritizationcommunicationcustomer-focused
